HelloMDReviews of hellomd.com

Dr. Sherellen Gerhart was very thorough in my examination and thoughtful to recommend helpful links and locations near me to assist with my needs.

2017 is amazing. Wow. - The doctor was great. I have had several recommendations over the years from 3-4 different doctors and she was by far the friendliest, most helpful, and in stark contrast to the others I've spoken with, actually engaged and listening. A+ - The chat system is great. I had some questions about the process and was able to chat with live representatives almost instantly who were actually helpful. A+ - I was surprised to see that my card was charged considerably (hours) before the actual doctor visit. I understand why (see my next point) but this was a surprise. C - I expected to wait for my appointment but at the moment the system does not support having people in a queue for longer than 30 minutes. So I got a message that said, effectively, "try back in 30 minutes", which I did, several times. Had I not been able to reach folks on the chat this would have been an issue for me. C - The folks on the chat told me to come back at 2pm as more doctors come on shift, and when I did that, boom, I was able to talk to the doctor within a few tries. The chat folks also offered to schedule an appointment for me (for next week) or to cancel and refund my money. This felt like excellent customer service management of a technology and human resource constraint problem. A+ Overall this was a great experience and I'd recommend highly to anyone that's interested. Good job y'all!

Cherylln was great to talk to and had recommendations that were on track with what strains of Cannabis to look into for my situation. The most comfortable consultation I've had since I started smoking.

Not knowing where to go for a doctor. It was really nice to speak to someone from home.

Quick and easy interview with the doctor. Excellent price!!!!!

After several attempts (for 3 days) to connect with a doctor, through 'live chat' I was finally able to book an appointment for the following day. Ryan was very helpful walking me through the process and was right on schedule for the appt. Once connected with a doctor, she acted like she was on speed. Raced through a series of questions and flash cards so fast I couldn't even take notes. Then she did ask if I had questions so I was able to retrace a few of her points. I felt like I was just a number and she had a whole bunch of others waiting in line.

The website itself was reasonably constructed, but needs some tuning. This pertains to the "meeting" process especially. You are instructed to wait until you see a "Start the Meeting" button and you press that per instruction. Then the next page asks you to check a consent box, and on the right bottom of the box is another button "Enter Meeting." Every time I did this the app would close, requiring a re-open and going through this steps again...and again, for a total of 6-8 attempts. I tried various steps to no avail, until I seemingly got lucky and another winder opened with a receptionist on video, and again proceeded smoothly. So. I might recommend that you are immediately ushered into the "waiting room" or notified that you are in a queue, until they come and engage you further, sparing the repeated re-open attempts. There was no way to contact the site for clarification of process or explanation of glitch. I considered that I might be paying for nothing. Dr Han Park was personable, insightful and projected concern. He was positive and easy to communicate with, after a probably long day and many patients. Thank you Dr Han :) Repair that one part of the process mentioned above and I would give five stars without hesitation. Thank you overall, however, for being there and affording one the option of a visit from my own home. I will use your service again in future.

The treatment and service overall is excellent, but there are a number of things they need to work out on the app. It's not particularly easy to figure out how to, and it was difficult to get time with a doctor. For several days I was being told there was no one available, and keep coming back every 15 minutes, but I had no idea if I was in a queue, or if I had registered properly, or if there was some other issue. Chat was helpful, and I was able to make an appointment.