saz
I wish I could get my money back
Waste of money! 1st, after making an appointment and putting my credit card information in the klarity website I was then asked to also put my credit card information into a different website to be able to confirm the appointment with the doctor. So weird. 2nd, my appt was scheduled for 3pm, the doctor rescheduled it to 4:15pm and asked if it was ok after doing it. It was fine but there was nothing easy or smooth about this process. And 3rd the doctor barely asked me questions about my actual symptoms instead asking if im having suicidal thoughts and self harm, which i get he has to ask, but that has nothing to do with me not being about to focus and get things done and be productive. He then asked me 2 questions about when I was in middle school, 30 years ago. He said if I really had adhd I would remember specific incidents in elementary school. Which I completely dont understand, I can barely remember what I did last week. He then continued that it could be my hormones that id need blood work and then another appt with him. He told me to go see a primary physician, get tests done and go back to him. Why would i do that to spend another 200 dollars for the next appt plus whatever the primary doctor costs and lab tests. The purpose of me using and paying Klarity was to not gave to go to a primary physician which will take a long time to get an appt and to help me save some money. Waste of time and money, I don't feel like I was actually listened to or understood, instead the doctor looked like he could barely keep his eyes open and just wanted to get off the call. My session was scheduled for 45 minutes, we only talked for 30 minutes. This website talks a whole lot about compassion, I did NOT experience any compassion, just low cold energy, no personality, he couldn't even crack a little smile and show me he was an actual person who cared, I left feeling like I was a bother to him. I wish I could get my money back! Worst 1st experience with a mental health doctor, which am regretting now. I am definitely not one to leave bad reviews but its alot of money for people to just waste on this but if it works for you, I am happy for you. It didnt work for me. Update. I was literally charged $235 for a 30 minute call, which was supposed to be 45 minutes. When I made the initial appointment it said it would cost $197. Do Not go to Dr. Tobiloba Adewolu, hes cold and adds more stress than actually helps.
Response from Klarity HealthDec 22, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear that your first visit did not meet your expectations and left you feeling unheard and frustrated. That’s never the experience we want for any patient, especially when seeking mental health support. Clinical evaluations and treatment decisions are made by licensed providers based on medical guidelines and patient safety, but we absolutely understand how important it is for patients to feel listened to, respected, and supported throughout the process. We also want to clarify that appointment pricing, duration, and billing details are reviewed at the time of booking, and session length can vary based on clinical need and provider discretion. That said, concerns related to billing, scheduling, or overall experience are important to us and deserve review. We encourage you to reach out to our Patient Support Team directly so we can look into your concerns more closely and determine appropriate next steps. Please contact us at [email protected] so we can assist you further. We appreciate your feedback — it helps us continue to improve the experience for all patients on our platform.



