Klarity HealthReviews of helloklarity.com

First of all this is the second time Ive tried this Telehealth I finally found the doctor I wanted to make appt with and they charged me over 400 3 times !!! I canceled my appt and reported them to my bank. Side note , the website is conffusing and when I tried to test camera it would not work! Im so upset about this!!!!!

Very 1st experience was horrible. The doctor they set me up with had sent me another link which I never got, and he charged me for a no-show! I reached out prior to my set time and never heard back, asking why I wasn't sent login info to meeting. He waited until after our set time to reach back out and said sorry for miscommunication and that we could reschedule after I fill out more info from a different site. Lead me to believe all was good and made it sound common for new users..... I just got an email stating he charged me for a no-show! In addition to their reply...I did as stated and they told me its not their responsibility as its charged via the practice office not them! Do not use this company please let my $100 loss be a lesson for you!

They hounded us with FIVE emails received in one day for their finder's fee for sending us a new patient. I suspect there would have been more if I hadn't blocked them. I really hope they aren't that obnoxiously aggressive with the patients.

This is a scam they falsely advertise and charge you without providing the service, then refuse to refund. Run it's a scam.

1 star. Lilian Davidson. Two months of failed appointments and a prescription that still isn't filled. I was a patient of Lilian Davidson's from May through July 2026 for an ongoing prescription. The appointments themselves were fine when they happened. Everything around them fell apart. Here is the actual record, taken from my own portal messages: - May 20. The appointment never started. I sat in the Zoom waiting room and messaged Dr. Davidson asking if we were still on. Nobody answered until the next morning. - June 12. Dr. Davidson's scheduling calendar offered me a 4:00 PM Friday slot. I booked it and paid for it. I was then told the office closes at 4:00 on Fridays and there was no availability that day. So her calendar was advertising hours the practice doesn't work, and I had already paid and planned my day around it. - June 15. I ran out of medication. The pharmacy needed a direct authorization call from the prescriber. I gave Davidson's office the pharmacy's phone number. Seven hours later I got a reply saying the drug was on backorder. I managed to find a pharmacy to fill it without their help. - July 13 through today. This month's prescription still has not gone through. I have called HEB myself on four separate days to find out the status of my own prescription. HEB has asked for the same single piece of information three times, my last visit date. I relayed that request to Davidson's office three times. The prescription has now been rejected twice for missing it. I am still out of medication as I write this. In two months, nobody from Dr. Davidson's office ever contacted me first. Not once. Every update I got, I went and got myself. Every requirement the pharmacy had, I found out on my own and passed along. When I finally said I was going to escalate, the response was that I should cancel my appointment and find a provider who is a better fit, along with a reminder that messages get answered within 48 hours. Forty eight hours is the problem. That was the whole complaint. I should not have to chase a licensed practitioner through a message portal to get a routine refill sent to a pharmacy correctly. And telling a patient to leave is not an answer to a patient telling you what is broken.

Pill mill. My new job doesn't offer insurance and I've has to rely on telehealth for any reasons (not by choice!) What they don't tell you here is how their prescriptions from doctors for ADHD get flagged like crazy! I'm out 300 dollars with no perception that's fillable because no pharmacy will touch Klarity with a 10ft pole and one even told me "you'd have better spent your money seeing a psychiatrist out of pocket than this" look I know people have good luck with this but digging finds these people have precious relationships with their pharmacies - I used Kaiser and it was fine, since my new job doesn't offer insurance and I have to pay out of pocket I'm hitting brick walls.

THE WORST EXPERIENCE. THE DR NEVER SHOWED UP, WAITED 25 MINUTES. CANNOT TALK TO A LIVE CUSTOMER SERVICE AGENT. WILL NEVER USE THIS SERVICE. UNPROFESSIONAL,INCOMPETENT AND A JOKE!!!!!! SAVE YOUR MONEY AND TIME.

This was one of the most frustrating healthcare booking experiences I've had, and I would not recommend Hello Klarity based on how my appointment was handled. I scheduled an appointment at approximately 3:00 p.m. because I was specifically seeking evaluation and treatment for ADHD medication. About an hour later, around 4:00 p.m., I was notified that the provider I had been matched with does not prescribe stimulant medications to adults over the age of 45. The problem is that Hello Klarity already had my date of birth before allowing me to book and pay for the appointment. Their system still recommended this provider and accepted my payment, even though I was never eligible to receive the treatment I was seeking from that provider. As soon as I learned this information, I immediately canceled the appointment. Despite canceling almost immediately after being notified, they refused to refund the $50 appointment fee, citing their cancellation policy. This situation could have been completely avoided if their booking system had prevented me from scheduling with an incompatible provider or clearly flagged the restriction before accepting my payment. I understand providers have prescribing policies, but patients should not be charged for appointments that the platform already knows cannot meet their medical needs. I hope Hello Klarity improves its screening process so future patients don't have the same experience.