Robert B.
I recently started my ADHD treatment…
I recently started my ADHD treatment journey with Klarity. I ended up being paired with a wonderful provider, and if this was the end of my story Klarity would be getting 5 stars. However, after my first session I was notified my provider would be leaving Klarity and I would be set up with a new provider. Klarity then decided to notify me, a month later, that they currently did not have any available providers and that they wished me the best of luck. I am now left without medication, which wouldn’t have been a problem with some kind of warning. This company is abysmal in terms of patient care and customer service. I’d suggest avoiding at all costs. Edit: including more information: I ended up paying $149 for the initial setup, and then $59 for a follow up. The follow up said they would get my prescription in order, and that I was in the process of being transferred to my new provider. However, my prescription was never called in, I was charged $59 in advance for the follow up, and then told to just “go figure it out myself.” So, long story short I’m out $208, and I feel utterly scammed and that KlarityADHD is taking advantage of mental health needs.
Response from Klarity HealthMar 16, 2023
I'm sorry to hear about your experience. We understand how frustrating it can be to encounter unexpected changes during the course of your treatment. Providers are committed to following care continuity guidelines. In cases where a provider is no longer offering services, they will work with their patients to transfer their care to a new provider, either on the platform marketplace or make other recommendations. While Klarity cannot guarantee that there will always be a replacement provider available, the customer service team will always do their best to offer support during this transition period. If you would like to discuss your specific case further or have any additional feedback, please don't hesitate to reach out to our support team at [email protected] Edit: We would like to clarify that we do not engage in any fraudulent or scammy practices. Our billing policy requires a signature and clearly states that appointments are charged automatically 24 hours before each service to the card on file. We do this to ensure that clients are committed to their appointments and to avoid last-minute cancellations or no-shows. We encourage you to reach out to [email protected] regarding all refund inquiries. Thank you.