HOLTReviews of helloholt.com

My recent stay exceeded all expectations and truly felt like a home away from home. The apartment itself was beautifully appointed, with stylish decor and thoughtful touches throughout. The living space was comfortable and spacious, perfect for relaxing after a long day of exploring the city. The location of the apartment was also ideal, situated in a vibrant neighborhood with plenty of shops, restaurants, and attractions within walking distance. Communication with the host was excellent.They were responsive to any questions or concerns I had and provided helpful recommendations for things to see and do in the area.

La casa está hermosa, muy limpia, camas súper cómodas, cada detalle de la casa es hermoso, el jacuzzi climatizado es un súper plus, no hay ni una sola queja ni observación, la atención fue cordial y respetuosa desde la reservación, sin duda volveremos a hospedarnos en esta hermosa casa.

Brill location, easy check in, the apartment was exactly how it looked on the pictures and had everything we needed. The hosts were very responsive with queries and even let us have a slightly later check out! Would 100% use them again ☺️

My husband and I had a great stay with Holt! The room was clean, nicely decorated and comfortable. The hotel is perfectly located, with many great restaurants and attractions nearby, including a nice restaurant for breakfast/lunch right below. We would not hesitate to stay here again if we return to SMA.

Excelente lugar, increíble desayuno y la mejor ubicación

Good stay. Everything as expected. Calm place. Nice location.

Please be aware that when you arrive you need a number to enter. When you're traveling all day and low availability for internet the last thing you expect is to need a code to come in because the door is locked and nobody answers when u knock or greets u. Basically a high end hostel. The unlocking door device needs to be powered on to enter the code. No guest service is available only a "security person" and no "lobby". When we arrived (Friday night) we let the "security person" person the air conditioning was not properly working. They said they would have someone check on it. Nobody came by. The following morning we alerted the cleaning staff about the air conditioning not properly working. They let us know that we should message the hotel service application because the guest two days prior than us have alerted them about the air conditioner not working but it was not fixed. I messaged the property by the application. They stated they would not have the air conditioner fixed until Monday. We went through 3 nights with no air conditioning rooms are extremely stuffy since no airflow is available other than a non functioning air conditioner. Monday we left early for an excursion and arrived about 4:00 pm. We entered expecting a cool room. We entered to a hot, humid, muggy room, closed room. No message from the hotel service as to the maintenance or even an update as to the air conditioner, basically the worst night since it was a very hot day. I messaged them again only to be answered un professionally and bothered indicating the air conditioner was not fixed since they were unable to get someone to check the issue. Day four without an air conditioner at one point the air conditioner completely shut down. Tuesday we were out all day, this time the hotel finally had someone come and fix the issue. It's very unprofessional and in poor taste to claim an air conditioner is available and not have it in a working state with guests coming in. I understand things break or don't work but after FOUR NIGHTS a room change or proper maintenance is required. The hotel service has been nothing but unprofessional and absolutely disgusting and has coerced my 5 star review to have a refund initiated. Please be aware. Needless to say the worst experience l have EVER experienced. Beware of room 1! Update: they have now emailed me threatening for a lawsuit for my review. Once again offering me $200 refund to remove my review. Coercion and harassment to another level!

Very disappointed with this company. The support is almost non-existent. Everything took hours for basic questions to be responded. They expected us to read a long manual instead of providing support. for example, they never mentioned that Parking is not included and parking outside is almost as expensive as the room itself. We’re not coming back to San Miguel de Allende and much less to this hotel.