Adriana R.
I ordered this for both my sister who…
I ordered this for both my sister who contracted COVID and for my husband who suffers from COPD, they used it for one month at my constant insistence but finally decided not to use it anymore. I have been trying to unsubscribe and it has been so difficult to do so. Still waiting to get an email to reset my password and access my membership account and cancel, in the meantime, I have already received a second order, and right now, I can use that money for things that are more important like my husband's medicine for his COPD.
Response from FENDApr 5, 2022
Thank you for sharing your feedback with us. We are very sorry to hear about the difficulties you had with cancelling your subscription. We apologize, as it appears our team’s email responses to you may have landed in your spam inbox. This is not typical, but it looks like our customer care team was waiting on a reply from you to confirm the changes you wanted to make to your account and have since sent you additional information. We have confirmed that your subscription is fully cancelled. Of course, if you have any additional questions, please feel free to contact our customer care team at [email protected]. We wish you and your family the best with everything.