HellocleanersReviews of hellocleaners.us

The cleaners did a fantastic job. The company communicated poorly. I reached out a week before my service to try and confirm and the response was basically ‘confirmed’. The cleaning crew finally actually reached out and gave me an arrival time at 9pm the night before my service. The company reached out to confirm 30 minutes before they got here. My home was particularly bad and it was a move out cleaning, they were here for 8 hours, the major things all looked great but by the end they did forget to mop the floor in the master bath. The one major frustration is that they threw trash and debris into my garage garbage can without a bag or anything. This was a move out cleaning. There were two bags left in there that I personally have to take to the dump, the city has done its last pickup here. So now there’s all of this loose dirt and garbage I have to find a way to deal with.

Good service fair price

I used the deep cleaning service through hellocleaners in the New Jersey area and the cleaning was horrible. Multiple areas were missed that were spelled out in the description of work and included on the quote. My house was not move in ready and it disrupted the entire move in process. The customer service team was not helpful or accommodating for a full refund when pictures and videos were provided showing all the items that were missed. The team offered to have the house re-cleaned and sent the same cleaning crew that provided the horrible service despite specifically requesting another team complete the re-clean.

They cleaned up my house nice and tidy, I only asked for my bathrooms and kitchens done and they left it amazing, and scrubbed places I didn’t expect them to! Very good service

Very disappointing experience. I would not recommend this company based on my experience. Getting the quote was easy, and the price seemed reasonable for the amount of cleaning that needed to be done. Unfortunately, the actual service did not come close to meeting my expectations. My appointment was scheduled for a specific time, yet the cleaner showed up **four hours early**. My husband works overnight, and I had intentionally scheduled the cleaning around his schedule because I wanted him out of the house when the cleaning started. Showing up four hours early completely disregarded that. I was also told afterward that this job should have had **two cleaners**, but only one person showed up. The biggest issue, however, was the quality of the cleaning—or lack thereof. Things were not moved to clean underneath them. Instead, the cleaner simply cleaned around everything. Surfaces were left dusty and not properly wiped down. The third bedroom, which I was charged to have cleaned, was barely touched. I was also specifically charged for **pet-hair removal**, yet the cleaner showed up without the proper equipment or supplies to actually remove the pet hair. My own vacuum was used, even though it needed to be cleaned and repaired, and it obviously wasn't capable of doing the job properly. There was absolutely no attention to detail. The entire cleaning felt rushed and consisted of wiping around things and moving on to the next area. This was nowhere near the thorough cleaning I believed I was paying for. I paid **over $400, including the tip**, and honestly expected to come home to a clean house and finally be able to relax without worrying about cleaning for a few days. Instead, I was left disappointed and will now have to pay another company to do the job I already paid to have done. The company did refund $100, which I appreciate, but that does not change the fact that the service was not what I paid for. **If you're looking for a thorough, detailed cleaning, I would strongly recommend looking elsewhere.** I will be using a local cleaning company from now on.

4.5/5 stars. Hellocleaner’s customer service was excellent. The cleaners were also efficient, friendly, and receptive to instructions and feedback. They did a very good job overall, and I’d hire them again next time I’m in a pinch.

Francesca & Edwin did an excellent job today at my apartment in Dallas, TX. The booking process was very straightforward. They were right on time and let me know when they were finished. My old place is spotless and I highly recommend Hellocleaners.

The cleaner did an amazing job! I was beyond thrilled. In addition, the communication from Hello Cleaners regarding the appointment was friendly and professional. I am very pleased with Hello Cleaners!