Kevin G.
Took 11 days for them to get order…
Took 11 days for them to get order ready for shipment. By that point they sold out of a key item. Had to reach out to find out what happened, no effort to apologize or make it better on their part. Dramatic departure from a prior shipment error which helped bond me to the brand. Feels like things have gotten corporate and sterile where in the past they felt personal and important.
Response from Bubble SkincareOct 14, 2025
We appreciate you sharing your experience. We regret the delay in preparing your order and that a key item was out of stock. We're sorry our communication and resolution fell short of your expectations. We'll review our processes to improve our service.