Isis F.
Questionable Tactics
This review is regarding customer service specifically. It had been 6 days since I'd placed my order and it was still processing so I decided to cancel it on 12/17 and research other products I stead. When I sent in my cancelation I received back to back emails the next night 3:53am my product had been shipped and 3:57am telling me 'sorry, your order shipped, so you'll have to return it '. Awful tactic to get lazy people to keep products. For the record tracking shows it was actually shipped on the 22nd. The label was created on 12/18 for my order placed on 12/11. Since I absolutely am that lazy consumer I will TRY the product and provide my honest opinion on that down the road.
Response from Hellobody USJan 6, 2021
Dear Isis, thank you very much for your review. We truly appreciate your honest feedback. Please be assured that it has never been our intention not to cancel an order if a customer asks for it, but there is a point after that it is technically not possible anymore. However I have to admit that the timing in your case was very unfortunate and I will definitely pass on your feedback internally. I hope you can accept our sincere apologies and if there is anything else we can do to help, please do not hesitate to contact us again. 💞 Warmly, Your Hello Body Team