Dale W.
The customer service at Hello Body is horrific.
The customer service at Hello Body is deceitful. String word to use - but definitely this was my experience. When doing returns - each tim I extremely carefully detailed a list for myself of items I put in the box and sent for a return. Each of the three times, the warehouse personnel claimed: (1) not all items were received back by them?(not true - as I mentioned, I kept a detailed list) (2) items were sent back opened (not true - no returned items had been used) (3) items were returned without the original box of the product (totally untrue). Net result - my refunds were much smaller than they should have been and I was out a lot of money. When I twice asked the customer service rep to send me the name and phone numbers of higher-ups that I could contact -,I received no reply. The company offers no phone contact info on their website. My experiences were horrible. I am retired and my income is by no means large. I feel totally taken advantage of and was definitely cheated out of money for my returns. I acted in integrity but certainly did not receive that honesty back.
Response from Hellobody USMar 11, 2021
Dear Dale, Thank you very much for your honest review. We appreciate you bringing this matter to our attention. We are truly sorry for your experience with our return procedure. We definitely learned from it and worked hard to ensure the same issue will not happen again. We hope you accept our sincere apologies for all the confusion caused! After reinvestigating the case we can assure you that our Customer Service refunded you all the products returned. If you have any further concerns or questions, please do not hesitate to contact our Customer Service again via the contact form available on our website. Warmly, Your Hello Body Team