Bianca A.
Quero o reembolso e não consigo
Ele me cobraram depois de cancelar a inscrição e não respondem mais
Hello Bar is a leading digital marketing platform that empowers businesses to effectively engage and convert website visitors through customizable lead capture and messaging solutions. With its suite of tools including pop-ups, bars, and forms, Hello Bar enables companies to optimize their online presence, capture leads, and drive conversions, ultimately enhancing their digital marketing efforts.
Hello Bar (hellobar.com) has 10 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Showing 7 reviews with 1 star · Clear filters
Bianca A.
Ele me cobraram depois de cancelar a inscrição e não respondem mais
Raul S.
A nightmare disguised as a “safe space.” This place sells itself as LGBTQ+ friendly—but what I experienced was the exact opposite: intimidation, aggression, and a total lack of safety. One of the waiters—a man covered in tattoos with chest hair exposed—was blatantly rude, unstable, and confrontational from the moment I walked in. He served me two cocktails with an attitude, and when I asked (politely) for a refill, he responded with a vulgar, dismissive gesture. I called him out on his rudeness—and he threatened me. Not just words: he got in my face, visibly aggressive, making me genuinely fear for my physical safety. This isn’t just “bad service.” This is hostility in a space that should represent the opposite. In a bar that claims to be LGBTQ+ inclusive, no one should feel like they’re at risk. And if anyone defends or denies this kind of behavior—they need to take a hard look at themselves. There’s no excuse for what happened. I left shaken, angry, and disgusted. I will never return, and I warn anyone—especially queer folks—who expect safety and respect: you won’t find it here.
EM
Upgraded to a paid plan to test for our website in hopes of taking advantage of premium features down the road. Simple function of excluding the popup from multiple pages does not work. Tried to provide as much details and help on our end as we could with troubleshooting with the support rep, however because the rep simply isn't reading all of the details in the service ticket we have unnecessarily been going in circles as we keep having to repeat what was in previous tickets. The last response was basically "we don't know whats wrong". Just a simple issue of excluding the popup from certain URLs. Finicky features within the product and lackluster customer support. So far not even worth the basic subscription from this experience.
Jason
It is very frustrating. I have been trying, multiple attempts to cancel... This is a very shady company that does this.
Response from Hello BarSep 4, 2020
Hi Jason - I'm very sorry to hear that you have had an issue and would love to learn more so we can solve your issue - if you no longer find value in the service, we don't want to making cancelling difficult. Please email me directly at [email protected] and I will be sure to get this sorted right away. We really apologize for the inconvenience. Ryan, CEO @Hello Bar
Craig B.
Terrible company. Make it nearly impossible to cancel - warning: they will keep billing your card long after you leave their terrible service.
Response from Hello BarSep 4, 2020
Hi Craig - I'm very sorry to have missed this before. We sincerely apologize that you had an issue and definitely want to solve it. I would love to learn more about what happened here and resolve any issue/s you had. Please email me directly at [email protected] so me and my team can do so. Best, Ryan, CEO @Hello Bar
Edouard
Charge additional fees who are not clear on their offer. Also charged when you want to change to a different plan with a plan switch fee. I think they mislead a lot their user to make money. It's not an optimized marketing funnel it's a misleading marketing funnel that do not allow you to cancel your subscription directly from the dashboard. RUN AWAY!
Response from Hello BarSep 4, 2020
Hi Edouard, I'm very sorry I have missed this review/message. I would love to learn more about what happened with your billing. We do not charge a plan switch fee and never have. Our pricing is clearly outlined on our pricing page and in our Knowledge Base and we have modeled our pricing on what is standard in software. That said, I would love to learn where the confusion was and how we could have done a better job. Please email me at [email protected] if you still have any unresolved issues that we can address. Thank you for the feedback and be well. Cheers, Ryan - CEO @Hello Bar
Dylan B.
When you cancel on the site, you don't actually stop billing! Hidden deep in the terms and conditions it states you have to email them to stop payments coming off your account - even if you have cancelled on the website! When you contact support they get very defensive, claiming they are in the right. Pretty close to a scam when it comes to billing.
Response from Hello BarMay 28, 2019
Hi Dylan - I am really sorry to hear that you had a poor experience with Hello Bar. We take your feedback very seriously as we always are pushing to get better. There seems to have been some confusion here, as in our platform there is a different between removing a site and cancelling an account. This is done because many of our customers want to remove or change a site but keep their account so they can add another site or make some changes to a site and keep the same account. If you still feel dissatisfied with the service you received from us, please don't hesitate to reach back out. Thanks, Ryan (CEO).