David
Ring withholding refund
Ring withholding refund Dpd confirmed that their driver returned Doorbell to Ring on 14/10/24 but as Ring can’t find it, they are refusing to give me a refund until it turns up. Daylight robbery! Do not order products directly from Ring, order instead from Am.zon because if something goes wrong returns are usually straight forward. If you order from Ring they will hold you responsible for its loss not themselves or the courier & refuse a refund. Update Ring Logistics are still refusing to provide a refund even though they have lost the package but after 2hrs 30 mins of phone calls to Ring, a very helpful customer service agent is going to try to arrange a refund using invoices from other purchases in my account. fingers crossed.
Response from Heerok JewelryOct 21, 2024
Hello David, We have thoroughly checked our records and can confirm that we have not received any order under your name or associated with your account. It appears there may be a misunderstanding or confusion. We take every feedback seriously, but we must emphasize that this review does not reflect an order placed with us. If you believe there has been an error, please feel free to reach out to our customer service team, and we will be more than happy to assist you further. We value transparency and accuracy in our reviews and appreciate your cooperation in resolving this matter. Kind regards, Support Team Heerok Jewelry