Hiren B.
Love the engagement ring
Love the product! Thank you for the nice lab-grown engagement ring :)

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Heerok Jewelry (heerok.com) has 6 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Jewelry & Watches · Fresno, California
Excellent

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Excellent

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Excellent

Jewelry & Watches · Arcadia, California
Excellent
6 approved reviews, newest moderated first
Hiren B.
Love the product! Thank you for the nice lab-grown engagement ring :)
haffezhanif A.
Great company to work with, wanted to make several changes to my order after the initial order was placed. They responded very quickly and made the process very easy.
Nilo D.
My ring was beautiful. Heerok was very accommodating.To my request, I wish you guys carried more of a variety of rings besides wedding and engagement. We had a great experience!
Thatcher R.
Absolutely love my lab-grown diamond ring! It took a bit of time to find the right stone since I was looking for a larger size with the perfect clarity, shape, and color. The team was incredibly patient and thoughtful, sharing helpful suggestions and honest feedback that made the whole experience feel easy and special.
David
Ring withholding refund Dpd confirmed that their driver returned Doorbell to Ring on 14/10/24 but as Ring can’t find it, they are refusing to give me a refund until it turns up. Daylight robbery! Do not order products directly from Ring, order instead from Am.zon because if something goes wrong returns are usually straight forward. If you order from Ring they will hold you responsible for its loss not themselves or the courier & refuse a refund. Update Ring Logistics are still refusing to provide a refund even though they have lost the package but after 2hrs 30 mins of phone calls to Ring, a very helpful customer service agent is going to try to arrange a refund using invoices from other purchases in my account. fingers crossed.
Response from Heerok JewelryOct 21, 2024
Hello David, We have thoroughly checked our records and can confirm that we have not received any order under your name or associated with your account. It appears there may be a misunderstanding or confusion. We take every feedback seriously, but we must emphasize that this review does not reflect an order placed with us. If you believe there has been an error, please feel free to reach out to our customer service team, and we will be more than happy to assist you further. We value transparency and accuracy in our reviews and appreciate your cooperation in resolving this matter. Kind regards, Support Team Heerok Jewelry
Sharaz K.
Support seems to have gone down the pan… Support seems to have gone down the pan since the takeover, couple this with an upgrade to the account area making it very difficult to navigate and removing the resend welcome email which is a right pain
Response from Heerok JewelryOct 21, 2024
Hello There We have reviewed our system and there appears to be no record of a recent order or support request under your details. We take customer service very seriously and would like to assist you with any issues you may have experienced. Looks like you guys created this email account in order to spam our profile as the name of email looks similar to our brand. If you have placed an order with us or have encountered any difficulties, please provide more information or contact us directly so that we can look into the matter and ensure everything is resolved promptly. Thank you for your understanding. Kind regards, Support Team Heerok Jewelry