HedgeappleReviews of hedgeapple.com

Response from HedgeappleJul 25, 2025

Hey Brenda, I'm sorry to hear about any frustration regarding the lead-time and shipping time on your order for the Moe's Roman L Shaped Sectional. I do see here that your order has shipped with our freight carrier (AIT) and is confirmed picked up as of 07/23. Our "7-10 days shipping times" listed on the website start once the item has been picked up. I do see here that it may have taken a bit longer than original reported for the order to get out the door from our warehouse and for that I sincerely apologize. I will have one of our team members attempt to call you now to ensure you have all the necessary information. - The HedgeApple Team

Response from HedgeappleJun 2, 2025

Hey James, I'm very sorry to hear the item received was not what you were hoping for. I did confirm with our warehouse that the correct SKU was shipped. However, if it's not the right fit or doesn't match expectations, we would be happy to process a return for you. Please reach out to our team and provide us with pictures of what you received so we can get the claim and return going right away. - The HedgeApple Team

Response from HedgeappleFeb 4, 2025

Good Morning Eugene, Thank you for your review and I'm so sorry for any concerns with the pick-up of your shipment. I do see here our team is already looking into your shipment to ensure that our freight carrier is scheduled to get this picked up asap. I do see that it was booked with our carrier on the 28th and on average it can take 2-3 business days for the pick-up to be completed. I will ensure our customer service team follows up with you. - The HedgeApple Team

Response from HedgeappleDec 17, 2024

Good Afternoon Lynn, I'm sorry to hear the Caspian Wall Art did not meet your expectations based on the photos on our website. I do see here our customer service team has addressed this and will be waiving all fees associated with the return given the circumstances. Please let us know if there's anything else we can do. - The HedgeApple Team

Response from HedgeappleNov 30, 2024

Hey Leslie, Thank you for your review. We see that you reached out via email on November 22nd at 1:05 PM CST. Our customer service team responded promptly, first at 1:18 PM CST and again at 12:54 PM CST November 25th. Both responses requested additional details and photos to better understand and address the issue. We apologize if you did not receive these replies. It’s possible they may have been filtered into your spam or junk folder. Could you kindly check your spam folder to verify this? We will also reach out to you again on Monday, December 2nd, to ensure this matter is resolved to your satisfaction. - The HedgeApple Team

Response from HedgeappleNov 12, 2024

We sincerely apologize for the delay and understand your frustration with the delivery being outside our original estimate. If there's anything we can do to assist, please reach out to our customer service team. - The HedgeApple Team

Response from HedgeappleSep 11, 2024

Hey Lauren, I'm sorry your order hasn't arrived to you just yet. I see that your order was estimated to ship by Sept. 5th and we indicated shipping takes about 7-10 business days in transit. Looking at the tracking information your order is still in transit and expected to be at your local delivery terminal within the next couple of business days. I will have one of our customer service reps reach out to you with further details and to help be a point of contact moving forward! - The HedgeApple Team

Response from HedgeappleMay 17, 2024

Good Morning Kimberly, I'm so sorry to hear about the issues with your bed. One of my team has reached out to assist with getting this resolved. - The HedgeApple Team