Heavy Metal MagazineReviews of heavymetal.com

Heavy Metal continues to take customers' money and never fulfill subscriptions or other orders. Like so many others (just glance at their social media comments), I ultimately resorted to filing a PayPal claim to claw my money back. Contact them and straighten it out, you say? Nice thought, but they also don't return emails or other messages. I have to imagine they'll face a class-action, eventually. Buy their products at a brick and mortar, if you must have them, but absolutely do not give your money directly to them.

For a magazine as iconic as Heavy Metal, it seems like they have REALLY gone downhill. I ordered the international subscription months ago and haven’t received a single issue yet… and from what I’ve seen online I am not the only one. They do not respond back to emails or offer you other options (e.g. refunds). I would avoid buying from them directly, as it appears they are just so disorganized that they can’t ship things. Update: After what I can only assume is luck, they reach out to me (after many emails) and offered to refund me for my subscription. I have received the refund. The refund was quick. Conclusion: I wouldn't order from them directly again, which is a real shame. Hopefully they will figure out where they are going wrong, because a lot of really loyal customers seem to be getting burned by supporting them directly. If you want to buy Heavy Metal, make sure you buy it in a shop!

Paid for sub. Never received any mags. No response (TRIED THREE TIMES) from web page about this problem. Great mag but something smells bad.

Renewed my 3 year subscription in January. Now 3 months and no issues. Checking online and finding widespread complaints. People who have been loyal customers for 20 or 25 years are finding their money gone and no issues. Something has happened there. I may be out of my money. I'd prefer the mags be delivered but this is now worrisome.

Ordered from these in November, goods never arrived and still haven't. Used their website's contact page 3 times, automated reply 3 times saying someone will be in touch, nobody ever got back to me..... Raised a complaint to Paypal, they seemingly ignored them as well as Paypal found in my favour and refunded the cost of what I'd spent..... Very poor customer service.