Heavy Metal MagazineReviews of heavymetal.com

I paid for a year-long subscription and received only one of the issues. And it was late. Customer service is laughably bad.

Renewed a 3 year subscription which cost 360.00$ , delivery was months behind , I recieved issues 305, 306, and 307 at the same time. Then nothing. It’s now at issue 314 , sent multiple e mails with no response. Now they are selling NFTs which is appropriate since thier products are a fantasy now. Save your money it’s a rip off .

Unreliable is an understatement. Customer service is nonexistent. The new management is either milking everything they can from the iconic magazine before killing it or are so devastatingly incompetent the publication will one way or the other, fail. Matt Medney leadership is incompetent and clearly, he needs to be replaced if the publication is to survive. Matt will need to be a writer or a CEO he cannot be both. It seems two things in life are absolute, nobody lives forever, and Matt Medney's Heavy Metal magazine will rip you off.

My wife took out a subscription for Suneater. Got one issue and heard nothing beyond that. They won't respond ot calls, emails or social media. They just took her £100 and waltzed off with it. Utter scum.

I did not get 2 issues of my three year subscription. I contacted the company to let them know this and they said they would get back with me within 2 to 4 days and asked for me to send the information on my subscription so I did. I have not heard from him in two weeks. I got two issues after the missing issues to end my subscription but I would like the missing issues to be delivered.

If I could give this a -5 I would. It started with an online order that was never received. I tried on multiple occasions, via their trusty email, to contact customer service with no response. The BBB isn’t having much luck either, after I filed a complaint against Heavy Metal. DO NOT give this company your money, I wouldn’t even buy from a brick and mortar at this point. Boycott Heavy Metal until issues with online customer service is resolved!

No product received - bad (no) customer service. I purchased a graphic novel several months ago. It still hasn't arrived. No big deal, maybe they are slow or forgot. But what really gets me is they don't answer their emails, like at all. I can't quite say they have bad customer service when it seems like they have NO customer service. I would think with a company as big and reputable as Heavy Metal, this would be a no brainer. Judging by the other reviews, this seems to be a regular thing.... sheesh..

Really poor customer service, no reply. My account has been hacked and I did not get any reply from them. Magazines have stopped coming through even tho I have 2 year subscription. Please avoid any online purchases and buy your comics from approved local stores.