Heavenly Hair by NicoleReviews of heavenly-hair.com

Response from Heavenly Hair by NicoleSep 22, 2020

Per our conversation I explained to you that you do not qualify for a refund because there was no fault of Heavenly Hair by Nicole. You ordered our sample package 8/17/2020 and left a good review on 8/27/2020 (which you recently edited) then 9/8/2020 you ordered a larger amount of hair. We understand your frustration for not receiving a refund. Our policy has been updated because we have had customers that will purchase big amounts of hair that unfortuantly they do not know how to sell or have changed their mind about starting a hair buisness. Heavenly Hair by Nicole will not be responsible for no other reason then a mistake made by us.

Response from Heavenly Hair by NicoleMar 12, 2020

I apologize for the extra wait time. My turnaround time is estimated. Some times it could be faster and some times it could take a bit longer. Unfortunately in your case it did take a bit longer. As I explained humbly, the tax season increased my work load so it was a bit harder to process all orders in a faster processing time. I am working my hardest to get things out. If you would like to discuss further, please do send me an email so that we can work this out in your favor promptly. Thanks.

Response from Heavenly Hair by NicoleMar 12, 2020

Hi, I just sent you an email to update you on your order. I do apologize humbly. I have had an increase in orders over the tax season so this has had me delayed in processing times. I know this could be frustrating. As you can imagine, I haven’t had time to respond to emails and social media. I apologize and will work on a way to make this better next time. I have your order ready to go. Please reply to my email as to how you would like to handle your order next. My apologies again. I will work my hardest to make this right with you. Thanks :)

Response from Heavenly Hair by NicoleNov 8, 2018

Hello Shonda, We sincerely apologize that you were unsatisfied with your purchase. This is the first of us hearing that our hair tangles. With proper care, our curly hair will not tangle (washing/ conditioning once a week, applying leave-in-conditioner to hair daily) Also, our hair is true to length, if you stretch the curls and then measure you will see that the lengths are correct.

Response from Heavenly Hair by NicoleJan 9, 2019

Hi Joanne, We apologize that you had a bad experience with our company. We would like to know more information on the false advertising you mentioned. We try our best to be as transparent as possible. Our customer's trust and satisfaction is our number one priority. Please contact us at [email protected] so that we can resolve this issue. Thank you.