HeatsoReviews of heatso.com

Arnold was super quick to respond on a out stock item. Got lucky when two items came back in and got one of them. He was quick to follow up and provide install instructions as well. Thanks for the help! Joel

I contacted your support time on three occasions. I had the pleasure of speaking with Arnold. He answered all of my questions and went so far as to send me the links for my order when I had trouble navigating the site.

This review is based on the experience with them, not the actual product yet. They are excellent to work with. Customer service is great. I made a mistake on my end and they helped me fix my billing error. Great service, thanks!

Hi i purchased a Surecal Calorifier and Expansion Tank from Heatso. I saved $210 on the item and postage cost to Australia. From the time I purchased, FedEx had picked up the item within 4 hours. It arrived 5 days later. The communication from both Heatso and FedEx was very good. The items were complete and as described. Be wary of using PayPal if not from the US as they tried to slug me with $36 aud currency conversion charges, i chose to pay by Credit Card instead and avoided this.

This past winter our original heater failed and I purchased an Espar M2 D4R and installation kit from Heatso. I can't say enough about their level of service - excellent! Of course I needed a lot (!) of advice about what to buy. Without exception, every emailed question received a very helpful reply within 24 hours. When my order was placed, I received prompt shipping updates and received the heater and all its installation parts within 2 days (in USA). Through an inadvertent mix-up the wrong model was sent initially but they immediately shipped the correct model without waiting for return of the first one (both delivery and return shipping free of cost to me). Again - I had the replacement in hand 2 days later. The installation went very well - also thanks to some very good advice from Heatso. A bit later I discovered I needed another part - same thing: I had the new part in hand 2 days later. All of these shipments were free of charge (I can't imagine their expense for doing this...!) To this day, whenever I have a question I receive a prompt helpful reply, usually within 24 hours (which is great, considering that the time-zone difference means my email arrives there after the close of their business day). (They also have a local toll-free phone number to reach them directly.) All told, I have received great service and after-sale support from the folks at Heatso. (Obligatory disclaimer - I have no connection, financial or otherwise with Heatso - I'm just a very satisfied customer.)

I ordered an espar heater for my sprinter van. I didn’t realize there was another espar package tailored for the sprinter. I sent them an email stating this. They added the specialty sprinter parts. Free of charge. It shipped that day. Day after I ordered. Excellent customer service. Great experience. Much appreciated guys.

The control knob was missing in the order shipped to me. I contacted customer service whose agent explained that this was highly unlikely, but agreed to send the missing part the next day. I really appreciate the responsiveness and great customer service approach. I am a happy customer.

Purchased a gas heat for my camper van from Heatso. I had a few questions before I purchased the heater, during installation and after. All my questions were answered promptly and very clearly. The customer service from Heatso in top notch. I live in the mountains where the climate in cold and my heater is more than adequate for my van. Again, great service and quality products!