HeaterreaderReviews of heaterreader.com

Used their device with mixed results. Got diagnosed with a terminal cancer around the same time they offered a device swap upgrade due to a wifi certificate or something expiring in the original device. Went ahead and "purchased" the upgrade device as I didn't want to leave my family with something inoperable. 10 months later, no replacement device received, wifi still functional on original, and completely ghosted by the company. I've since isolated the device so it functions as just a wireless temp sensor. Their web app has been going offline so I'll probably rip the whole thing out and jerry rig a smart thermostat if I'm still around this spring.

Ordered the product, paid in full, company had nothing but excuses no product or no refund. I would recommend purchase from an American company!

We ordered the product in July. After multiple emails to them, they responded and said they had a unit they would send. They said they would give us a discount and add an extended warranty for free. They said they were behind on orders. Have since emailed them several times with no response. It’s December. No communication or product. Seems like a scam. I don’t think they ever will send the product. And they won’t respond to requests to refund my money. Trying to get my credit card company to treat it as fraud. Because it is.

Still waiting for the refund of a Heaterreader device that interfered with our pool pump. We paid for the device, the installation and the service to remove the device. It's been 2 years of extremely bad customer service. Not like the Canadian companies that I have used.

Do not make business with this company! I contacted them originally not knowing that they are actually based out of Canada. At first during the sales phase their response was fast and sincere. After some emails going back and forth I agree to purchase the product and installation through them. The next phase it got quieter. They contacted me again because the sales person did a mistake with the currency charging me in Canadian $ rather than in US$ After some time the sales person contacted me again and said something to the effect that they would not refund the money and resend a new invoice with the correct US$ amount instead they would leave it at that as a deposit because they hadn’t enough product in stock and the “deposit” would help me keeping my reservation status. (There was never a word said that they hadn’t have enough in the first place) I agreed and waited. Several weeks later I ask for an update and no answer. A week later or so I send a reminder. No answer! I contacted the credit company and canceled the order. Based on the credit card company it will take up to 90 days to have the dispute solved.

Terrible customer service , stay away! Ordered a Heaterreader for my pool and it says that it ships fast. No shipment came , and my weeks in FL ran out so I contacted them. They said that there were weeks of delay and that it still would take a long time. I told them then to just cancel my order and refund me. That was in late November , and now its way in january they still havent refunded me. Got alot of emails blaming the accountant is sick , promise to follow up the same day but doesnt and so on. So stay clear of this company , seems like a scam more than legimate business.