HeatAndCool.comReviews of heatandcool.com

Klimaire Online SCAM Warning Heat and Cool or Heat & Cool (heatandcool.com in Florida) are using paid ads to sell faulty Split A/C units Klimaire. The are paying for fake reviews. Their Phone support numbers Parts, Tech Support, Customer support go to disconnected lines, voicemails and busy signals.

They helped me pick a system with an automatic dehumidifier, which has drastically improved the air quality in my home.

I was skeptical about ordering an HVAC system online, but Heat & Cool made the process so simple and stress-free.

Heat and cool had fast shipping and good prices. Ordered 2 mini splits, one worked great, the other had a bad compressor board. My licensed hvac contractor called heat and cool a couple times to try to resolve and got no where. I’ve called or emailed four times and every time I contact them I get a different story of what is needed. Provided what heat and cool asked for. Called this AM and customer service said I needed more paperwork and documentation. How does a company selling this many units not have a protocol on how the warranty on units they sell works. Me and my contractor wasted enough time and got no where. We will scrap this unit and buy one from local wholesaler for product support and warranty. Own and manage rentals and was happy to have found an online retailer with fast shipping and good prices. All good until you need support after purchase.

Broken unit… MIKE only gives us the run around… AVOID THIS COMPANY

Although I live outside the U.S Heat & Cool’s customer service made it easy to arrange delivery to a forwarding service.

Horrible company WARNING ⚠️ DONT BUY FROM THEM ,HORRIBLE CUSTOMER SERVICE VERY RUDE WILL REPORT THEM TO BETTER BUSINESS BUREA AND CONSUMMER AFFAIRS

Terrible service. I had ordered a mini split system. After a few months it quit. All they did was drag their feet and never returned my calls until my warranty expired.