Tom D.
We paid for expedited shipping because…
We paid for expedited shipping because my father-in-law needed hearing aids desperately! While we waited for the "expidited" shipping they were not evens showing as sent after several days. We wrote the company only to get shamed by them and have them blame USPS rather than take accountability for the fact that they had not even shipped them yet SEVERAL days after the order was placed. Shame on them for blaming others and not taking accountability for their own lack of service! Very interestingly, it was not me who said the things you accused me of in your reply! I only accused your company of not shipping for several days even though we paid for priority shipping!
Response from Hears Hearing & HearablesDec 5, 2025
We take all concerns seriously and always strive to provide accurate information about shipping and processing times. In this case, we do not have a record that matches the details you've described. You ordered priority shipping, which is not expedited. Our customer service team explained that to you. You accused us of changing our website so as to stand by your mantra instead of realizing that you made a mistake in not reaching out to us for expedited shipping. You shamed us by saying, "Shame on you people". We have made it clear that we won't tolerate this behavior, including bullying and threats, in an attempt to get your way. People in customer service are tired of this mean behavior. We believe in spreading kindness. We gave thanks over this last weekend for the opportunity to help people and provide accessibility. I hope you too had a nice Thanksgiving!