HealthypetzReviews of healthypetz.com

I ordered a 3 bottle deal. It took 6 weeks, but I finally received the product. After investigating the product while waiting for delivery, I decided to not use it since it came from China ( I believe). They claim to have 60 day satisfaction guarantee, but trying to get them to stand behind it is a battle. I was able to reach them and the best they would offer is 60% refund. Considering all those who are still struggling to get a response or refund, I guess I should accept the offer and run. Let’s see if the refund ever comes. Lesson learned. ☹️

Be very careful as they hide subscriptions and so as soon as you sign up, you are then in a subscription without knowing about it. I’ve raised 5 complaints with no response!

I ordered thinking I was doing the best thing for my dog a better alterative for itching and licking paws...allergies...after reading reviews I’m afraid to give it to her... Plus thankful to the person who mentioned the auto subscription...sure enough...I was able to cancel that. Also had the same address that someone took a picture of from Kelly Chen... Seems the add said don’t order from Amazon...but from us good quality ingredients...Confused...should have checked before ordering.

I ordered one bottle of liquid collagen to try based on claims that it would stop my dog's itching. The first thing i noticed was that I had a subscription that I didn't sign up for. I emailed immediately but got no reply. I managed to cancel the subscription myself on the site. The bottle i received wasn't as expected, I thought I was getting a product called Bloom but the bottle was very plain unlike the advert I contacted them twice for a refund which they advertise within 60 days with no questions asked if the product doesn't work. I have never received a reply.

I ordered this stuff it came gave it to my dog for a couple of days but it made her sick with diarrhoea, stopped immediately and forgot about it. 3 weeks later they tried to take money for another bottle that I didn’t sign up for numerous emails to cancel the subscription that I didn’t sign up for I contacted my bank who cancelled the payment but they continue to to try every couple of days. The bank said it’s been cancelled but I’m worried they will still be able to access my account. Be very careful don’t order from them.

We received a small bottle of liquid collagen from HealthyPetz. We never ordered it. Don't know how they got our card and information. Apparently they are somehow related to a "shopify" app., which may have been used to order a product without our knowledge. They also set up a subscription for every month. We threw out the bottle that we received, because we would not use something on our pets without carefully reviewing it first. We found a 2nd bill paid by our bank this month, on May 20th 2026. I was able to find the site and cancel the pending order, on May 19th. The healthypetz site indicates that the product has not shipped and it was cancelled, but they have not refunded our bank account in the last 10 days. Clearly a scam.

BUYER BEWARE! After purchasing this for one month and thinking this was good to give my pei, I found out that it could also harm my pei. I erred on the side of caution and dumped it in the garbage. I cancelled this subscription. Approximately, two weeks went buy and I started to receive emails that they were going to start processing the next shipment. I have repeatedly sent emails thru there support email stating that it was cancelled and to not process the order. They went ahead and processed the transaction. There is no response from support, no phone number to call. I've contacted my bank and am now filing a dispute. When I receive the shipment, I am refusing it and returning it via USPS. I have all my documentation that I'm forwarding to my bank to file a dispute to get my money bank. This company's business practices are nefarious, BUYER BEWARE!

I purchased the company's premium collagen product after seeing claims that it could help dogs suffering from itching and scratching. Unfortunately, after using the product with my dog Teddy, not only did I see no improvement, but his scratching appeared to worsen. The company's advertising prominently promotes a 60-day money-back guarantee. Based on that guarantee, I contacted Healthy Petz on two separate occasions seeking assistance and a refund. To date, I have received no response. After searching online, I discovered that many other consumers appear to be reporting very similar experiences. Public reviews on Trustpilot, ProductReview Australia and social media discussions contain repeated complaints alleging: • No response from customer service after refund requests. • Difficulty obtaining refunds despite the advertised guarantee. • Concerns about recurring subscription charges. • Products not delivering the advertised results. • Concerns regarding product quality, packaging and labelling. • Consumers feeling misled by marketing claims. I appreciate that individual experiences can vary, and I am not making allegations beyond my own experience and the publicly available reviews. However, the volume and consistency of the complaints raises concerns that I believe deserve investigation by consumer affairs media and regulatory authorities.