healthypaws.comReviews of healthypaws.com

The issue here with Healthy Paws is they used to be a good company prior to changing their underwriter a few years back. If you notice they used to be rated pretty high and lost their standing in the last few years around the time they switched to the current underwriter. The current underwriter has been involved with several legal issues. Look them up and you will see. Westchester is the underwriter.Many of the reviews here are solicited by the company and to people who are early in their policy. However, the company then increases your rates significantly after a period of time and that is why you mostly see reviews here for people that have not been with them as long.If you had asked me to write a review a few years ago, it would have been very different than what is now. It is a completely different company now than it was even a few years ago before they switched to their current underwriter. Now claims are delayed, you are asked for the same paperwork over and over, rates are through the roof. Then the company states well the rates are based off of claims in your region and expenses but never share that data with the consumer. If you are raising the rates based off of that data, don't you owe it to the people that you are raising the rates on to be transparent with that data? Once they have you on the line, they know that they can increase your rates because you can't switch to another insurance carrier without pre existing conditions and they know that. You are better off to take the money you would be paying them monthly and put that in a special fund for your pets and let it grow interest. Use it when you need it for your fur babies and if you don't need it then that money stays with you rather than going to a company that, in my opinion, is only going to take you to the cleaners in the long run.I am sorry to say that Healthy Paws is no longer the company they once were and the moment they started with that underwriter is when the trouble began.They will probably write a standard reply here saying to contact them and they are concerned, only to find out that you will be promised a return call or email and they do not get back with you. Only a promise they will return a call or email and then that never happens. Again, a few years ago this would not have been the case.

My dog had emergency surgery at an after hour’s emergency vet. It was very expensive but I didn’t hesitate because I knew I could rely on my Healthy Paws insurance. I submitted the claim and was reimbursed in 4 days for everything except the exam fee (which I know is not covered). What a relief!

Great pet insurance company! I've had other pet insurance dealings in the past and I wish I knew about Healthy Paws with the fur kids I had years ago. Healthy Paws has great customer service, they process your claims expeditiously, accurate and efficiently. Their plans are customized to how much your deductible you want to set and the reimbursement level. There's much value with this company and I highly recommend them!

Our 4 year old dog needed unexpected major back surgery and Healthy Paws was there when we needed it most!! Easy and quick claim process. Healthy Paws was a HUGE help.

This policy has been a life saver. My 3 yr old dog has had 3 surgeries and Healthy Paws has been great for each one. They walked me through what would be covered before each surgery and then processed my claims quickly when I submitted them. They also send this email after you submit a claim and tell you to take care of your pet and they will contact you if they need more info. They also check in on your pet after surgery. The customer service, response time and coverage has been amazing! Hopefully I won’t need to keep using it this often but It really is nice knowing it’s there if I need it.

I was skeptical about getting pet insurance after never having it before. Thank god we had Healthy Paws Pet Insurance. Our little puppy has been in and out of hospital. I submitted claims right after his visits and was paid promptly with no issues. They also followed up to check on my pup. I highly recommend

Absolutely worst experience with this company. My cat tragically died 2 months ago with complications costing over $3k. I’ve sent them all the invoices and medical records multiple times but they keep “losing” them. I’ve called customer service 3 times and every time they are disorganized and confused, barely locating my claim. they can’t find anything i’ve sent and told me they will take care of it, then I don’t here anything for weeks, call back and nothing has been done. On top of that, even though we have notified this company many times that our cat has died, they are STILL charging us each month. I honestly have very little hopes for them actually getting this claim completed. Dealing with this nightmare while mourning my cat has been an outrageously horrible experience. Use literally ANY other insurance company

Highly recommend Healthy Paws! I was able to get the best care for my sick cat when I had to take him to emergency room. They paid quickly with no issues what so ever.. I have all 6 of my pets insured with them because it gives me peace of mind since veterinary care is so expensive.