Healthy Home Flooring ScottsdaleReviews of healthyhomeflooring.co

Multiple problems with our LVP flooring: broke our $700 blinds, installers were rude, installed the wrong underlayment and now our floor is breaking up. Called 12+ times over past 2 years to get resolution and a bunch of promises but never resolution. Now as of 4/24/24 AZ Family investigation shows 18 ROC complaints, license revoked and business is shut down. Still dealing with flooring issue and trying to eliminate financing due to issues with the company not operating anymore.

I am not a person who typically leaves reviews (good or bad), however, this experience was the worst I have ever experienced and I feel obligated to inform others who may be considering this company to complete their flooring. Let me first start off by owning my error which was a lack of research. I wanted to get this project done and I didn’t get as many quotes or research the company as I should have. I liked the idea of going with a smaller company that was relatively new in the flooring arena, even though they were far from the cheapest. My suggestion- get multiple bids, do your due diligence, and invest time into researching your options before you decide. I will outline the issues as directly as I can: There were a total of 4 rooms to be complete and a timeline of 4 days in which to complete it. Day 1: Installers to show up at 9am. No call no show. I had to call to speak to the project manager and was told some story (which turned out to be a lie). Long story short- I waited around all day because “they were on their way”, they showed up at 5pm! Day 2: Same installers show up and they are actually on time- I’m happy. They have a 3rd guy with them today and he is obviously high or drunk. He is leaving front door wide open, slamming doors, dropping the F bomb very loudly (I’m on zoom conferences), he is having a very loud argument with his lady on the cell phone outside about who is picking up the “prescriptions” (this was captured on my ring doorbell)- it was a disaster and I was so happy when they left. Side note- they didn’t bring any transition pieces with them to cover the gap between the new flooring and the existing tile- so we just had a gap. I was told after day 1 that they would bring the transitions the next day. They showed up on day 2 without transitions and now we had gaps in both rooms. Awesome! Project manager said that when installer comes to complete last 2 rooms, he will have the transitions. Day 3 (was about a week later): 1 installer shows up and completes both rooms on his own. He was supposed to be there by 10, he showed up around 1. This guy seemed to know what he was doing and was respectful. He, however, didn’t have a clue about the transition pieces. So, now we have 4 rooms with gaps and no transitions. Day 4 (was about a week later again): Guy shows up 3 hours later than he was supposed to and spends about 45 minutes before telling me he didn’t have the proper tools to continue! Once he left- the transitions he completed were coming up and bowing up. Day 5 (was about a week later again): Project manager and installer from day 3 show up to install transitions. The two rooms completed by this installer has the transitions installed and they looked great. He then had to complete the other 2 rooms that he didn’t install the flooring. This is when we found out that those installers didn’t use glue as they were supposed to and they didn’t cut the planks so that there was a large enough gap to accommodate a transition piece. The time it was going to take him to complete the last two rooms wasn’t budgeted correctly and he was hustling to get it done. The project manager, with good intentions, with more hinderance than help it seemed. Either way, it got done and transitions were installed. They looked like absolutely crap. There were two pieces used in a doorway that was roughly 3 feet wide. They were lifting in some areas and flush in others. There were cuts made that were half-ass. There are two pieces butted up together and they are not vertically flush. After dealing with a 4 day project for the past month- I have no patience or confidence they know how to properly correct this issue. What good is a lifetime guarantee if the workmanship is subpar? Not to mention, the planks in the first 2 rooms are starting to separate and gaps are becoming larger and more noticeable. When I spoke to the owner the response was, “I’ll send my best guys out there”, but I’m curious why you would ever send anyone that wasn’t considered your best? In summary, DO YOUR HOMEWORK. One thing worth mentioning is that full payment is required prior to any work being complete. This is a huge mistake! By having paid in full prior to install- they had zero incentive to complete the job in a timely manner. Find a company that takes 50% up front and collects only after the job is complete. In my opinion, you could spend a fraction of the amount of money this company charges and have a much better outcome with several other companies. I would advise against spending your money with this one.