Customer
SCAMMERS
SCAMMERS. Today my husband turned on his computer and went on to FB Messenger. Suddenly a message, allegedly from Microsoft. appeared on his screen which was taken over for the message-the screen was disabled. There was a phone number for Microsoft which we called. The number was 800-370-4831. We spoke to someone with an Indian accent who claimed his name was John Walker (I was immediately suspicious of the name). He told us there was malware on the computer (a Trojan) that had caused massive damage including identity theft and proceeded to show us the files...he also showed us that the Windows 11 firewall and antivirus had been turned off. He said he needed to contact a company called Envision who could fix the issues. I asked him why Microsoft could not fix them and he showed us a document stating that the software on David's machine had expired from its 90 day guarantee. He told us Envision wanted £954 for "lifetime protection", payable after the computer had been worked on. I agreed to this but had no intention of paying. When Envision's "Robert" (who also had an Asian accent) called to take payment, I informed him that I had done research and their company had been reported on Trustpilot as fraudulent, and also there was a warning on the official Microsoft website that Microsoft would NEVER give a phone number to call-warnings are sent in email or text messages. He backed down quickly when read statements about his fake company and Microsoft's website. Said I clearly was not in a mood to listen to him (LOL). I hung up on him and went to AVG and purchased their Internet Security program which cleaned the crap off David's computer. PLEASE BE FOREWARNED!! These scammers were very sophisticated but they often used incorrect words when speaking and were clearly not who they said they were.