Margaret Schutte M.
Ever heard of customer service - ??
Heuser sent my hearing aids to the manufacturer on June 12, to check to see why they were not working properly. I received a call yesterday telling me they were ready. Could I come in then - couldn’t do made an appointment for today. About an hour later received a call wanting to confirm my appointment. I did not answer because whoever called did not use a Heuser phone (used a personal phone) so I called back to confirm my 11:00 appointment today). I get here today and was told I did not have an appointment???! Whoever I spoke with didn’t put it in the system????????? So, my hearing aids need to be programmed - now I have to wait until someone is available??? They don’t know how long???? I see a lot wrong with this picture. If they made the mistake (which I think they did) I should NOT HAVE TO WAIT until everybody else is seen - I should be seen at my appointment time - or as close as possible to my time!!! What has happened to the Heuser Hearing Institute???????? UNREAL!!!!!!
Response from Healthy Hearing - ARCHIVED BUSINESS PAGEJul 13, 2023
We're sorry you've had a bad experience with Heuser Hearing Institute. Healthy Hearing doesn't own or manage the clinics in our directory on healthyhearing.com, but we have passed along your comments to the clinic. If you haven't already done so, we suggest that you contact the management of Heuser Hearing Institute directly or consider leaving a review for them on one of their web entities.