Daniel R.
Watch out for the penis pumps!!…
I called in Monday 2/5 before 1pm and auto system said you were closed. I followed prompts to go to online orders and was on hold for 40 minutes even though system kept saying there were zero callers ahead of me. Totally unacceptable system!! Today they wanted to charge me a 20% restocking fee for a penis pump which almost tore my penis off at the lowest setting and didn’t release right away. Per my insistence they finally waived the restocking fee and I thought they should have provided pre paid shipping but they wouldn’t I still like this company and most of their products and I will place another order once I get my store credit!!!
Response from Healthy & ActiveFeb 7, 2024
Hi Daniel, thank you for your feedback! We are sorry to hear about the issues you encountered and we will be sure to look into this. Your store credit should be available for immediate use, just email your order and we will get it processed ASAP! We can be reached at [email protected].