Healthy & ActiveReviews of healthyandactive.com

Update, note the sellers lame generic response, and after admitting that would you consider buying a dild0 from a place that accepts used ones back?! Also note they requested a review, which I wrote, yet they didn't post in their website so its all rigged anyway. the ad we purchased this item says "We are so confident in the superior quality of the TrueTouch line that we're extending a 100% satisfaction guarantee. Should this purchase not meet your expectations in any way, please contact our customer service team within 30 days for reimbursement." States Nothing about returning it. THIS ISNT EVEN ALL ABOUT THAT ITS ABOUT WHERE THEY STATE DISCREET SHIPPING, YET FAILED TO DO THAT! FOR THAT ALONE I WOULD REFUND A CUSTOMER WITHOUT HESITATION, THATS COMPLETELY INEXUSABLE TO SHIP A DILD0 IN A PLASTIC BAG AFTER STATING DISCREET SHIPPING! WE ARE TALKING ABOUT AN 18 DOLLAR ITEM! Recently bought a dildo from this website, ad said if for any reason your not satisfied contact within 30 days for full refund. Being embarrassed to order this type of thing I read about their shipping, and they Stress discreet shipping! Well , I opened my mailbox to find a thin plastic back with an obvious penis and balls inside. MORTIFIED! It wasn't even a bubble bag it was beyond obvious it was a sexton! Well, a couple days later I tried the toy and the suction cup base was useless, the entire reason I chose it. I write them telling them they forever embarrassed me by their indiscreet packaging and I want a refund as the item is no good. O was told that the indiscretion of shipping was due to the items value!? WTH?!!!! THEN, Beleive it or not, they want me to ship back a used dildo or they won't refund me, again ship them back a used sextoy. I STRONGLY SUGGEST NOT BUYING ANYTHING FROM THIS WEBSITE DUE TO HEALTH CONCERNS! AND HORRIBLE SHIPPING PROCEDURES AND ROBOTIC CUSTOMER SERVICE!

All positive ratings are fake and just they want to steal your money ! Stay away from this bulls... company.

The product I purchased ripped/broke the very first use. I contacted support, and was sent a replacement. The replacement ALSO broke very. first. use. I then requested a refund, they agreed, then sent me an email saying I was getting a credit. I complained, to which she said she had made a mistake in the email and I would get a credit (most likely was a copy/paste email, but she was too lazy or didn't think to customize it? idk). Then a week or so after I had sent the product back (at my own expense mind you) I emailed and asked when I could expect a refund, and received an email where she didn't even answer the question (basically said "it was issued"). So I asked...yet again..., this time I got another cookie cutter email that said i was charged a 20% restocking fee.. I emailed AGAIN saying I shouldn't be charged a restocking fee since I wasn't told that in the beginning, received a condescending response that basically said I need to read more thoroughly (further down the email it said the refund total did not include a restock fee, but how do I know which was the mistake, the total or where it said there was a fee???), so I replied to her again expressing that I wanted to shop with them in the future but I was frustrated at their service and products. I received a straight up condescending, rude response from customer service. Products are junk. Customer service is junk.

i purchased an extension device from healthy&active which wasn't defective, but was designed very poorly. It would fall apart upon every attempt at use. I wrote to customer service requesting to return the item and get a refund, but they do not have a policy that allows that. I would avoid using this retailer at all costs.