Healthy & ActiveReviews of healthyandactive.com

Response from Healthy & ActiveMay 22, 2025

Hi there, and thank you for your feedback. We're sorry we couldn't cancel your order in time. As noted on our site, we typically aren’t able to cancel orders once they begin processing due to our quick fulfillment process. You can find more details about our cancellation policy here: https://www.healthyandactive.com/pages/frequently-asked-questions If there's anything else we can assist you with, please don’t hesitate to reach out—our team is here to help!

Response from Healthy & ActiveMay 1, 2025

Hi there, and thank you for your feedback. We're genuinely sorry to hear about your experience and completely understand your frustration—especially when investing in a higher-priced item. As a U.S.-based company, we operate under different consumer protection laws than those in the EU. Our site clearly states our 30-day warranty policy for electronic items, which can be found here: Information for Exchanges. While we’re not able to offer returns or replacements outside of that window, we always want to do what we can to make things right—hence the 20% coupon we provided. Just to clarify, that coupon does not expire, so you're welcome to use it whenever the time is right for you. We truly appreciate your business and hope you’ll consider giving us another shot in the future. Wishing you all the best.

Response from Healthy & ActiveMar 25, 2025

We understand your frustration and want to clarify what happened with your order. Since this is a high-fraud industry, we requested additional information to verify the legitimacy of the purchase. As you chose not to provide the requested details, the order was canceled and refunded. Your refund was processed on February 13th, and depending on your financial institution, it may take up to 7 business days to reflect in your account. If you don’t see it after that timeframe, we recommend reaching out to your bank for further assistance. We’re always here to help if you have any other concerns. Feel free to reach out to our customer service team directly.

Response from Healthy & ActiveMay 20, 2024

Thank you for your feedback. We're sorry to hear that you were not satisfied with the product and experienced difficulties with the return process. We have issued the necessary return instructions to resolve this matter. If you need further assistance or clarification, please do not hesitate to contact our customer service team at 844-778-4738 or via email. We are here to help and ensure your satisfaction.

Response from Healthy & ActiveFeb 29, 2024

Hi Martin, thank you for your feedback! We understand how frustrating it is when your order does not arrive in the time-frame expected. There are many factors that may result in a delayed delivery which are outside of our control. However, we do not want our customers to feel like they are at a loss, which is why we offer the store credit option when orders are delayed. Please contact customer service at [email protected] for assistance with your order.

Response from Healthy & ActiveOct 5, 2023

Hi Rick, thank you for your review! We looked into your shipping and show your order was delivered on the 2nd business day in transit, which is on-time for the shipping method you selected. When orders are delivered on-time, refunds are not issued. If there is some discrepancy with the delivery date provided by USPS, please contact customer service so we can look further into this for you.

Response from Healthy & ActiveJun 14, 2023

Hi Kim, thank you for your feedback! We are sorry to hear you were unable to find the link regarding order cancelations. Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders. In attempt to cancel or update your order, please send your request immediately after placing your order to us at [email protected]. If a cancellation can be honored, store credit for the cancellation will be issued. For you convenience, I have provided the link here: https://www.healthyandactive.com/pages/frequently-asked-questions

Response from Healthy & ActiveDec 13, 2022

Hi Luis, thank you for your feedback. We are sorry to hear the carrier lost your package. I see our customer service representative Wyatt has sent you an email with the claim form for the lost package. If you have not yet received the email, please contact customer service at 844-778-4738. We look forward to further assisting you.