Health Natura, LLCReviews of healthnatura.com

Response from Health Natura, LLCAug 8, 2024

Hi Morten, Your order was placed on July 4th, and we shipped it on July 5th via USPS first-class international mail. Your USPS.com tracking number is: LM314747215US Your tracking status indicates that the package has been held in Portuguese customs since July 15th. When customs decides to hold a package, we have no control over what they do or how long it will take. All I can tell you is that we've had no issues in the past with shipping orders to Portugal. When leaving reviews on Trust Pilot, please consider that we have no control over customs regarding delivery time. Trust Pilot review requests go out on an automated schedule that doesn't always coincide well with international delays. This is not intended to be offensive. We have policies to protect you and your order, including a delivery guarantee. https://healthnatura.com/insurance  I have included the tracking results from USPS.com. Customs Transit Held in Customs LISBOA CP DOUANE, PORTUGAL July 15, 2024, 10:18 am Processed Through Facility PORTUGAL July 15, 2024, 8:40 am Accepted at USPS Origin Facility CARROLLTON, TX 75007 July 5, 2024, 8:08 pm Shipping Label Created, USPS Awaiting Item CARROLLTON, TX 75007 July 5, 2024, 3:01 pm