Health GenomReviews of healthgenom.com

Response from Health GenomJul 17, 2025

Hello Samantha! We are truly sorry to hear about the frustration you’ve experienced. This is not the experience we want our customers to have with a health solution. A lot of work has been put into creating a program that works for most people, with personalized meal plans and optional additional services to enhance the overall health journey. We always strive to provide clear instructions, transparent pricing, and accessible terms of service that should be explored before committing. We sincerely apologize for any confusion caused and for not bringing value to your health journey. Please don’t hesitate to reach out to us if you have any further questions or concerns. We truly hope we can change this experience for you in the future.

Response from Health GenomJul 17, 2025

Hei! Vi beklager på det sterkeste å høre om den frustrerende opplevelsen du hadde med tjenesten vår. Vi beklager eventuell forvirring eller ulempe forårsaket av de ekstra tjenestetilbudene under registreringen. Disse funksjonene er ment å gi forbedret støtte, men vi forstår hvordan de kan føles overveldende, spesielt hvis du ikke forventet dem. Når det gjelder matoppskriftene, tar vi allergiproblemer svært alvorlig, og dette er noe vi virkelig ønsker å undersøke. Vi bør samarbeide med deg for å sikre at oppskriftene er trygge og skreddersydd for dine behov. Vi forstår fullt ut hvordan en slik opplevelse kan føre til at du ønsker å avbryte programmet, og vi beklager frustrasjonen som oppstår. For å fortsette må vi identifisere profilen din, så vennligst svar på informasjonsforespørselen vår her eller kontakt oss via e-post på [email protected] og nevn Robert slik at vi kan prioritere forespørselen din. Takk for din forståelse, og vi håper virkelig å løse dette for deg.

Response from Health GenomJul 17, 2025

Hello Erin! We are very sorry to hear that you had difficulty navigating the cancellation process. Our goal has always been to provide the best tools available for your health journey, but we also understand that commitment and determination are crucial ingredients for success in any health-related program, therefore cancellation process usually involves questions and reminders of progress made. We're terribly sorry if this process felt confusing and frustrating. To clarify, the cancellation option is available through your account settings or by reaching out to support for help, but we sincerely apologize if it wasn’t as clear as it should have been. We can confirm that your subscription has been cancelled, and no further charges will occur. If you have any further questions or need assistance, please don’t hesitate to reach out to us via email. Please mention Robert, and we’ll prioritize your request. Thank you for your understanding, and we wish you all the best on your health journey!

Response from Health GenomJul 17, 2025

Hallo Jazzmin, Vielen Dank für Ihre Kontaktaufnahme. Wir entschuldigen uns aufrichtig für die Frustration und Verwirrung, die Sie erlebt haben. Wir verstehen vollkommen, wie ärgerlich es sein muss, sich durch die Gebühren getäuscht und frustriert zu fühlen. Zusätzliche Dienste wie Workouts und Premium-Funktionen sind optional und erfordern eine Kundenbestätigung, bevor Gebühren erhoben werden. Wir bedauern zutiefst, dass das Angebot bei der Anmeldung zu Frustration und einer unerwünschten Gebühr geführt hat. Diese Dienste sollen das Erlebnis für diejenigen verbessern, die nach dem Start des Ernährungsplans bereit sind, sich weiter zu engagieren. Wir verstehen jedoch vollkommen, wenn dies nicht Ihre Absicht war. Bezüglich der Kündigung Ihres Plans möchten wir Ihnen versichern, dass Ihr 6-Monats-Plan auch nach der Kündigung bis zum Ende des 6-Monats-Zeitraums ab Ihrem Anmeldedatum zugänglich bleibt. Sie sollten bis dahin weiterhin Zugriff auf den Plan haben. Leider konnten wir Ihr Profil anhand der bereitgestellten Informationen noch nicht identifizieren. Um uns bei der Lösung des Problems zu unterstützen, bitten wir Sie, uns Ihre Kontaktdaten hier auf Trustpilot mitzuteilen oder uns erneut per E-Mail zu kontaktieren und Robert zu erwähnen. So können wir Ihren Fall priorisieren und sicherstellen, dass alles ordnungsgemäß bearbeitet wird. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten und sind gerne für Sie da, um die Angelegenheit zu klären.

Response from Health GenomJul 2, 2025

Hello Julia, We’re very sorry to hear about the frustration you’ve experienced, and we sincerely apologize for the negative experience you’ve had. This is not the type of experience we want our customers to have. The questionnaire is one of the fundamental aspects of our program, as it allows us to create a truly personalized and unique meal plan tailored to your needs, goals, and preferences. We understand it can feel overwhelming, but this process is what ensures that you receive a plan that is suited to your specific health journey. While we do offer additional services, these are always optional. Customers can choose what tools will help them most on their health journey, whether it’s the main plan (available as a subscription or 30-day option) or any additional features. We want to make the program as flexible as possible, just like our meal plans, which are adjusted specifically to your preferences, goals, and readiness to commit—something that is essential for seeing actual results. We’re truly sorry to hear that this process led you to want to cancel the program, and we completely understand how frustrating that must have been. We haven’t yet identified your profile, but we would really appreciate the chance to review your case and see how we can make this right for you. Please feel free to reply to our contact request here, or reach out to us again if you believe something hasn't been fully resolved. We are here to help and make sure you have a positive experience.

Response from Health GenomJul 1, 2025

Hello Vera, We are very sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it can be when things don’t seem as clear as they should be. To clarify, we offer a personalized meal plan with the main plan, which is included as part of your subscription. Additional services, such as premium features, the shopping list, and access to a nutritionist, are optional and designed for users who are looking for a more comprehensive experience. These additional services are not required to get started with the program, and we regret if this wasn’t communicated clearly during the sign-up process. We truly hope our support team has been in touch with you to resolve this matter, but if there’s anything unresolved, please don’t hesitate to reach out again and mention Robert from Customer Success. We are here to help and want to make sure this issue is properly addressed. We understand your concerns and are committed to improving our communication to ensure that every user has a transparent and positive experience.

Response from Health GenomJul 1, 2025

Hello Amy, We are truly sorry to hear that your experience with our program did not meet your expectations. We always aim to provide a solution that is both effective and impactful, while also being visually easy to understand and well-structured. It’s unfortunate that this wasn’t the case for you, and we apologize if the offering didn’t align with your needs. Regarding the charge, we don’t see any amounts of $132 being charged, but we understand your frustration. As this is digital content, our refund policies do differ, and we sincerely regret if this wasn’t made clear during the sign-up process. Please know that your feedback is invaluable, and we’re committed to improving the program and customer experience for everyone.

Response from Health GenomJun 28, 2025

Hello Nicole. We’re truly sorry to hear that you feel this way, and we apologize for the frustration you’ve experienced. To clarify, the base plan includes the most important features, such as personalized meal plans, while additional features are entirely optional. Our program offers a personalized plan, designed for adults based on individual health goals and preferences. We aim to provide useful tools like recipes, shopping lists, and guidance for sustainable progress. Please note that refunds for digital content, such as personalized meal plans, can be subject to different policies, which is why your refund request might not have been approved right away. We understand how disappointing this can be, and we sincerely regret that this situation has led to frustration. If you want assistance with any issue, we are more than happy to help. Please feel free to reach out to us directly at [email protected], we will prioritize your case and do everything we can to resolve any concerns.