Health Genom is a leading wellness platform offering personalized health solutions through its family of specialized brands, including Youth Genom and others. Designed to address diverse lifestyle and wellness needs, Health Genom combines expert guidance with tailored plans to empower individuals on their journey to better health.
Health Genom (healthgenom.com) has 152 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
healthgenom.com
Website
healthgenom.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: July 2026.
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Can i do 0 starts? Terrible. This is NOT an app, though they advertise it as such. The web- based is not easy to use. Cancelling the account is not easy, they keep trying to charge me after I have cancelled. SCAM.
Response from Health GenomAug 7, 2025
Hello Melissa. We’re genuinely sorry to hear about your experience and apologize for any frustration this may have caused.
To clarify, we currently operate through a web-based app that’s optimized for all devices, so there’s no need to download anything. That said, we understand how important convenience is, and we’re always working on ways to improve.
If your subscription was fully canceled, you should not be charged again. Please check whether it was paused instead of fully canceled, as a paused subscription automatically resumes after 30 days.
If you’d like assistance with cancellation or any other issues, we’re more than happy to help. Please feel free to reach out to us at [email protected], we’ll prioritize resolving this for you.
PA
Parvin A.
❌ Fraudulent and abusive billing
❌ Fraudulent and abusive billing – Beware!
I repeatedly tried to cancel my subscription, but the app has no “Delete” button as they claim. I sent multiple emails — they just reply with useless instructions.
What’s worse — this account was created for my minor son, and they continue to charge money from my card without consent.
I blocked my card and filed a complaint.
Do NOT trust HealthGenom. Their cancellation process is deceptive and possibly illegal.
Response from Health GenomAug 7, 2025
Hello Parvin. We’re truly sorry to hear that you feel this way, and we apologize for the frustration you’ve experienced. We regret that you didn't manage to cancel the subscription after providing the instruction.
We do offer a clear and simple way to cancel your subscription, either through your account settings or by reaching out to our support team. If you faced any difficulties, we sincerely apologize for that and are continuously working to improve the user experience.
To help us investigate further and assist you properly, we kindly ask that you to reach out to us directly at [email protected] , we will prioritize your case and do everything we can to resolve any concerns.
NI
Nissa
yet again a difficult to navigate…
yet again a difficult to navigate app/website.
The meal plans were not realistic for my budget and for what is available where I live and the price is outrageous for just meal planning. It took me weeks to figure out how to cancel my subscription.
Response from Health GenomJul 31, 2025
Hello Nissa,
Thank you for sharing your feedback, and we’re truly sorry to hear about your frustration with the app and the meal plans. We understand how important it is for meal planning to be both affordable and accessible, and we regret that it didn’t meet your needs in terms of budget or availability.
We also apologize for the difficulty you experienced in canceling your subscription. Our goal is to make the process as easy and clear as possible, and we truly regret that this wasn’t your experience.
If you continue to face any issues or need further assistance with your account, please don’t hesitate to reach out to our support team at [email protected], and we’ll be happy to help.
Thank you again for your feedback, and we appreciate your patience as we continue to improve our service.
DS
Diana S.
This is an awful service I subscribed…
This is an awful service I subscribed on a trial basis and is almost impossible to to cancel. I have been trying to cancel this for 3 months now and they still take money out of my account. AVOID!!!
Response from Health GenomJul 31, 2025
Hello Diana,
Thank you for your feedback, and we’re truly sorry to hear about the difficulties you’ve had with canceling your subscription. We understand how frustrating it can be when things don’t go as planned, especially when you’ve been trying for months.
Please be assured that you can cancel your subscription anytime via your personal account settings. We apologize if this process hasn’t been clear, and we’re committed to improving it for all our users. If you’re still having trouble, please don’t hesitate to contact our support team at [email protected], and we’ll help resolve this situation for you.
We appreciate your patience and apologize for the inconvenience caused.
NA
Niki A.
Mai ricevuto nessun programma ,truffa
Mai ricevuto nessun programma , nessuna email , e continuano ad addebitarmi abbonamenti premium, nonostante abbia scritto :
In caso di necessità, l'Utente può contattare HealthGenom.com tramite e-mail hello@ non c'è alcuna risposta e nessuna procedura per interrompere un abbonamento senza avere nemmeno i l servizio.
Response from Health GenomJul 31, 2025
Ciao Niki,
Grazie per il tuo feedback, e ci dispiace sentire della tua esperienza negativa. Comprendiamo completamente la tua frustrazione riguardo all’addebito dei servizi premium e alla mancanza di comunicazione.
Ci scusiamo sinceramente se non hai ricevuto il programma o le informazioni necessarie. Controlla anche la tua posta elettronica, dove, dopo la registrazione iniziale, troverai l'email di conferma con le informazioni di accesso e acquisto. La cancellazione dell'abbonamento può essere gestita direttamente dal tuo account, e se hai incontrato difficoltà, ti invitiamo a contattarci direttamente via [email protected]. Siamo qui per risolvere questo problema il prima possibile.
Ancora una volta, ci scusiamo per gli inconvenienti e speriamo di poter migliorare la tua esperienza con noi.
LB
lisa B.
I signed up for a free trial and then….
I signed up for a free trial and then noticed another charge on my credit card.
I immediately reached out to the customer support as basically was told that I checked and understood the terms. I didn’t even have the app nor used it and was told that I successfully used it.
Wrong…. DONT EVEN THINK ABOUT. They tell you how to cancel thru a link they send you and you must record your weight before you get to the page to cancel the subscription and then tell you you you’ve used the app.
No Customer Service and the take your money and run.
Response from Health GenomJul 31, 2025
Hello Lisa,
Thank you for your feedback, and we’re genuinely sorry to hear about the frustration you’ve experienced. We understand how frustrating it can be when the process doesn’t go as expected, and we sincerely apologize for any confusion regarding your subscription and charges.
To clarify, we offer only trial which is discounted for specific period, the terms and conditions are provided upfront, and any additional charges are for optional services. If you haven’t used the app or your plan, we’re truly sorry for the misunderstanding. Our cancellation process does include questions, but we understand this may have felt like an obstacle, and we sincerely apologize for any inconvenience caused.
Please don’t hesitate to reach out to our support team at [email protected], and we will do everything we can to resolve this situation for you.
SH
Sais H.
Not worth the money
Not worth the money. Just a view recipes but for every personalized service you have to pay extra. Asked for refund as for the money-back-guarantee but they refused. You are constantly asked to pay more to get. more services, just time-wasting without result.
Response from Health GenomJul 21, 2025
Hello Sais! We are truly sorry to hear about your frustrating experience, and we sincerely apologize for any confusion caused by the additional payment options for personalized services. To clarify, our basic plan includes personalized meal plans, but additional features, such as personalized coaching, shopping lists, and more, are offered as optional upgrades to enhance the experience. We understand how this might have caused frustration, especially if you were expecting more from the basic plan.
Regarding the refund, we apologize for the misunderstanding. Our terms and conditions, which are shared at the time of purchase, provide guidelines for refunds. We always strive to be transparent about the available services, and we’re sorry if that wasn’t clear during your experience.
If you have anything further to clarify or if there’s anything we can do to improve your experience, please feel free to reach out to us via email at [email protected]. Mention Robert in your email, and we’ll prioritize your request.
Thank you for your feedback, and we’re truly sorry that we couldn’t meet your expectations this time.
KA
Kateryna
Follow-up: suspicious patterns after negative reviews – time for regulators to step in
Following my own experience with HealthGenom (see review from 11 July), I’d like to draw attention to what appears to be a concerning and potentially manipulative practice in the way this service manages its public image after receiving critical feedback.
Shortly after my detailed 1-star review, exposing the misleading nature of their so-called “weight loss plan,” the overall rating briefly dropped – and then, in a matter of hours, a cluster of glowing 5-star reviews appeared. These were almost uniformly from first-time reviewers, mostly men from the US, often using very generic phrases (“life changing,” “worth every penny,” “expert guidance,” “great support”). Notably, the product itself seems heavily marketed toward women seeking targeted, often weight-related, health solutions. This demographic mismatch raises a red flag.
Take a closer look:
All reviews posted within a 24–48 hour period.
Nearly identical structure, tone, and length – suggesting scripted or AI-generated text.
Several reviewers have only one review on their account.
Curiously broad claims about customised wellness for entire families, teenagers, or long-term fitness transformations – none of which are reflected in the actual limited “plan” users receive.
Is it all coming from the same IP address or orchestrated by the platform itself? That is not for me to prove – but it is a legitimate question for consumer protection authorities and review fraud monitoring agencies to investigate.
Meanwhile, genuine negative reviews (check a plethora of recent 1-star reviews) are met with robotic apologies and formulaic replies, while no actual issue is addressed or resolved.
It is high time for relevant bodies – including EU consumer rights regulators, data protection agencies, and review platform compliance units – to look into the business practices of HealthGenom.com.
Such deceptive ecosystems, built on manipulative design and fabricated reputation management, undermine trust in digital health services. At minimum, the public deserves transparency, accurate product descriptions, and the right to a fair refund – not smoke and mirrors.
Response from Health GenomJul 18, 2025
Hello Kateryna! We are deeply sorry to hear that your experience with our service has led to such frustration, and we truly regret that this has impacted your perception of us.
Please know that we take your feedback seriously and our goal is always to be transparent and helpful to all of our customers. We never intend to mislead or manipulate, and we are truly sorry that you felt your concerns were not addressed appropriately.
Regarding the review patterns you've mentioned, we take such matters seriously as well and are committed to ensuring that the feedback we receive is genuine and reflective of our users' experiences. We understand the importance of trust, especially in the digital health space, and are constantly working to improve both our service and how we engage with feedback.
We can confirm that we’ve escalated your concerns to the relevant internal teams, and if you would like to discuss the matter further or have additional questions, please don’t hesitate to reach out via email at [email protected]. We want to ensure that we can resolve any outstanding issues.
Thank you again for sharing your thoughts. We genuinely appreciate your feedback, and we are working hard to improve.
