Health GenomReviews of healthgenom.com

Response from Health GenomSep 4, 2025

Janet, Thank you for sharing your review. We’re so very sorry to hear about your situation. We want to make sure your account and charges are reviewed and handled properly. We’ve sent you an account information request through Trustpilot to help us identify you on our system. If you don’t see it, please contact us directly at [email protected] so we can follow up with you. - Health Genom team

Response from Health GenomSep 4, 2025

Olga, Thank you for your review. We’re sorry to hear you had trouble canceling your subscription. Cancellation should always be possible, and we’d like to check your case directly to confirm everything is handled correctly. We’ve requested your details through Trustpilot to help us identify your account. If you don’t see it, please contact us at [email protected] so we can follow up with you. - Health Genom team

Response from Health GenomSep 2, 2025

Lourdes, Thank you for sharing your review. We’re sorry to hear about your disappointment with our service. The base program is designed to work on its own, while additional add-ons are offered for those who want more support. That said, we’d really like to take a closer look at your case to see what went wrong and what can we do to correct the situation. We’ve sent you a request through Trustpilot to help us locate your account. If you don’t see it, please reach out to us directly at [email protected] so we can follow up with you. - Health Genom team

Response from Health GenomAug 28, 2025

Evelyne, Thank you for your review. We’re sorry to hear about the concerns you’ve had with billing and communication. That’s not the experience we want for our customers, and we’d like to review your case directly to understand what happened and address it properly. We’ve sent you a request via Trustpilot to help us locate your account. If you don’t see it, please contact us at [email protected] so we can follow up with you. Update: Regarding your recent edit, we can confirm that emails sent to [email protected] are handled by our team, not by AI. We have also checked and were unable to locate any email from you in our inbox. Please provide your email address through the Trustpilot details request so that we can reach out to you directly. – Health Genom team

Response from Health GenomAug 25, 2025

Sam, Thank you for taking the time to share your experience. We’re sorry to hear the program did not meet your expectations. We’d like to review your case directly to understand what happened and make sure it is addressed properly. We’ve sent you an information request through Trustpilot to help us locate your account. If you don’t see it, please contact us at [email protected] so we can follow up with you. – Health Genom team

Response from Health GenomAug 15, 2025

Michelle, We’re sorry to hear you’re having trouble with the cancellation process. We’d like to make sure this is resolved for you as soon as possible. To do that, we’ve sent you an information request via Trustpilot so we can locate your account on our system. If the request isn’t visible, please feel free to reach out to us directly at [email protected], and we’ll do our best to assist you. – Health Genom team

Response from Health GenomAug 15, 2025

Barbara, Thank you for taking the time to share your concerns. We’re sorry to hear about the difficulties you’ve faced when trying to cancel your plan. We take situations like this very seriously and would like to review the details to provide a clear resolution. We’ve sent you an information request via Trustpilot so we can verify your account and assist further. If you don’t see our request, please contact us directly at [email protected], and we’ll be glad to follow up promptly. – Health Genom team

Response from Health GenomAug 8, 2025

Hello Carmen. We’re genuinely sorry to hear about your experience and apologize for any frustration this may have caused. Our website a brief description of the program so each customer could learn more about the program we provide and we regret that this information wasn't clear before making a purchase. To clarify, our 30-day refund policy has specific conditions that need to be met, including logging in and following the program for at least 10 consecutive days within the first 30 days. Unfortunately, it seems these conditions weren’t met in your case, and we apologize if this caused any confusion. If you’d like assistance with access to your profile or any other issues, we’re more than happy to help. Please feel free to reach out to us at [email protected], we’ll prioritize resolving this for you.