Health GenomReviews of healthgenom.com

Response from Health GenomOct 6, 2025

Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience with the service and our support team left you disappointed. That’s not the impression we want to leave, and we’d like to review your case directly to understand what went wrong and how we can address it. Please provide your account details through Trustpilot’s secure request form or contact us directly at [email protected], and we’ll follow up as soon as possible. – Health Genom team

Response from Health GenomOct 3, 2025

Elisabeth, Thank you for sharing your feedback. We’re sorry to hear that you felt misled by the way the service was presented. While additional features are optional and can be declined, we understand how the registration process may feel overwhelming and will review how we communicate this to make it clearer. We’d like to look into your case directly to ensure everything is handled correctly. We’ve sent you a request via Trustpilot to provide your details. If you don’t see it, please contact us at [email protected] so our team can follow up. – Health Genom team

Response from Health GenomSep 30, 2025

Sheree, Thank you for your review. It sounds like someone created an account using your bank details. To assist with cancellation and make sure no further charges occur, we first need to identify the account. We’ve sent you a secure request via Trustpilot to provide more information. If you don’t see the request, please contact us directly at [email protected] so our team can review your case and help with the cancellation. – Health Genom team

Response from Health GenomSep 30, 2025

Paola, Gracias por tu reseña. Lamentamos que hayas tenido dificultades al intentar cancelar tu suscripción. No es la experiencia que queremos ofrecer y nos gustaría revisar tu caso para asegurarnos de que tu cuenta se gestione correctamente. Te hemos enviado una solicitud a través de Trustpilot para que nos compartas tus datos de cuenta y podamos localizar tu suscripción. Si no ves la solicitud, por favor contáctanos directamente en [email protected] para que nuestro equipo pueda dar seguimiento. – Equipo Health Genom

Response from Health GenomSep 17, 2025

Alejandra, Gracias por tu reseña. Lamentamos mucho los problemas de facturación que experimentaste. Entendemos tu frustración y queremos revisar tu cuenta con cuidado para asegurarnos de que se gestione correctamente. Ya te hemos enviado una solicitud a través de Trustpilot para que compartas tus datos y así podamos localizar tu pedido. Si no ves la solicitud, por favor contáctanos directamente en [email protected] para que podamos hacer el seguimiento. - Health Genom team

Response from Health GenomSep 17, 2025

Kristina, Grazie per la tua recensione. Per chiarezza, il nostro servizio è basato sul sito web, quindi non viene inviato nulla per email se non le comunicazioni relative al tuo account. Detto ciò, visto che hai anche segnalato difficoltà con la cancellazione dell’abbonamento, vogliamo offrirti assistenza. Abbiamo già inviato una richiesta tramite Trustpilot per ricevere i tuoi dati e identificare il tuo account. Se non vedi la richiesta, ti preghiamo di contattarci direttamente a [email protected] così possiamo occuparcene subito. - Health Genom team

Response from Health GenomSep 5, 2025

Mark, We’re sorry to hear that your experience left you feeling this way. We’d like the opportunity to hear more about it and address it properly. We’ve sent you an order detail request through Trustpilot to help us locate your account. If you didn't receive it, please contact us at [email protected] so we can follow up with you. - Health Genom team

Response from Health GenomSep 4, 2025

Zenobia, Thank you for your feedback. The issues you described are very concerning and require a closer look. We'd appreciate if you shared your account details so we can look into it and make sure it’s resolved as soon as possible. We’ve asked for more information through Trustpilot to help us locate your account. If the request doesn’t reach you, please email us at [email protected] so we can follow up. - Health Genom team