Health GenomReviews of healthgenom.com

Response from Health GenomJan 29, 2026

Hello, we’re sorry to hear about this experience. If a subscription was cancelled and charges continued, that needs to be reviewed at the account level so we can confirm the status and what was processed. Regarding the recipes, thank you for the feedback. We’ll pass this on to the team fopr future improvements. Please reply via Trustpilot with the email address used to register or your user ID, or contact us at [email protected] so we can locate your account and follow up with an update. – Health Genom team

Response from Health GenomDec 30, 2025

Jani, We’re sorry to hear about your experience and the trouble accessing your account. We want to look into this right away and make sure your subscription is properly handled. During the holiday period when customer support inquiries volumes are higher and response times are longer, our customer service messages may include trained AI replies for common service or account questions, but any case like yours must be handled by a real person to ensure it’s resolved correctly. Please share your registered email or user ID through the Trustpilot internal information form or contact [email protected], so we can locate your account and assist you directly. – Health Genom team

Response from Health GenomDec 29, 2025

Ann, We’re really sorry to hear about this situation. If cancellation confirmation was received but charges still continued, that shouldn’t have happened. We’d like to review your account to verify what went wrong and ensure no further payments occur. Please share your registered email address or user ID via the internal Trustpilot form or directly at [email protected], so we can look into this and correct it. – Health Genom team

Response from Health GenomDec 25, 2025

Kerry, We’re very sorry to hear about your experience and completely understand your frustration. The program is designed to follow the preferences selected during registration, so if your dietary restrictions weren’t reflected correctly, that’s something we’d like to review. Also, we’d like to check why the cancellation didn't take effect and ensure no further charges occur. Please share your registered email address or user ID via the internal Trustpilot form or contact [email protected] so we can verify your account and resolve this as soon as possible. – Health Genom team

Response from Health GenomDec 3, 2025

Ciao, Ci dispiace per l’inconveniente che hai riscontrato in passato, ma possiamo confermare che il tuo caso è stato esaminato e chiuso con un rimborso emesso il 4 dicembre 2025. Ti ringraziamo per la pazienza e speriamo che ora sia tutto risolto. – Team Health Genom

Response from Health GenomDec 2, 2025

Hola, Gracias por avisarnos de lo que ocurrió. Entendemos que recibir esa notificación de tu banco puede ser muy inquietante. No deberían producirse cargos sin que alguien complete el registro y confirme un plan, así que queremos revisar tu caso con detalle para entender exactamente qué está pasando. Health Genom es un servicio accesible desde la web, y solo se crea una cuenta después de introducir los datos y aprobar el pago en el proceso de compra. Para comprobar si se creó una cuenta con tu información, o si hay algún malentendido, necesitamos revisarlo de forma privada. Por favor responde a la solicitud de información de Trustpilot o escríbenos directamente a [email protected], y lo investigaremos cuanto antes. - Equipo de Health Genom

Response from Health GenomNov 22, 2025

Hello, Thank you for sharing this. We can see your message is with our support team. Our reply times are a bit slower right now due to increased volumes, but one of our representatives will reach out to you shortly with an update regarding your case. We understand how worrying unexpected charges and difficulty cancelling can feel. We’re checking your account to clarify the renewal details, look into the amounts you mentioned, and make sure you have clear access to the cancellation options through your account settings. - Health Genom Team

Response from Health GenomNov 22, 2025

Cristina, Grazie per il tuo commento. Abbiamo visto che hai già contattato il nostro supporto e stiamo proseguendo l’assistenza via email così possiamo verificare il tuo caso nel modo corretto. Le nostre risposte sono un po più lente del solito perché stiamo gestendo un volume maggiore di richieste, ma ti aggiorneremo a breve. Comprendiamo la tua preoccupazione per il nuovo addebito e la difficoltà nel trovare la procedura di annullamento. Il nostro team sta controllando il tuo account per chiarire il rinnovo, verificare la variazione di prezzo che hai indicato e assicurarsi che tu possa accedere facilmente alle opzioni di cancellazione dalle impostazioni del tuo account. -Health Genom Team