Health GenomReviews of healthgenom.com

Response from Health GenomMar 10, 2026

Hello Jose, Thank you for sharing your experience with us. Please note that no charges occur without authorization. Payments can only be processed after confirming a plan and providing payment details, so we’d like to review your case and ensure everything is handled correctly. Please reply to the Trustpilot information request or contact [email protected] so we can locate your account.

Response from Health GenomMar 10, 2026

Hello Rita, Thank you for sharing your experience with us. Please note that cancellation is always available directly from your account settings. If you experience any difficulty, our team can assist or process it for you. Our plans renew automatically unless cancelled beforehand, as explained during registration and in the Terms of Service accepted during signup. Still, we’d like to review your case and make sure everything is clear. Please reply to the Trustpilot information request or contact [email protected] so we can locate your account and assist with your issue.

Response from Health GenomFeb 23, 2026

Hello, Thank you for sharing your experience. We’re sorry to hear that the program didn’t meet your expectations and that the language and food options felt unsuitable for you. Our plans are personalized based on the information provided during signup. We appreciate your feedback regarding product availability in your country, as this helps us improve clarity for future users. Regarding the subscription, our plans renew automatically unless cancelled beforehand, as outlined during registration and in the Terms of Service accepted at signup. Cancellation can be completed directly through the account settings. That said, we’d like to review your case carefully to understand what happened with the cancellation and the recent charge. Please reply to the Trustpilot information request or contact us at [email protected] with the email address linked to your account so we can locate it and review everything properly. - Health Genom Team

Response from Health GenomFeb 23, 2026

Hello, We’re really sorry to read how frustrated and upset you feel. Subscriptions can only be activated after completing the signup process and confirming a selected plan with payment details. They also renew automatically unless cancelled in advance, as explained during registration. Cancellation is available directly through the account settings, and our support team can assist if there are any difficulties. Regarding your concern about AI responses, automated messages are sometimes used to confirm receipt or provide basic information, but any case that requires individual attention is reviewed by a human agent. It’s never our intention to leave a customer without proper support. We take statements about complaints to authorities seriously and would genuinely like the opportunity to review your case in detail to understand what happened and clarify the situation. Please reply to the Trustpilot information request or contact us at [email protected] with the email address linked to your account so we can locate it and assist you further. - Health Genom Team

Response from Health GenomFeb 23, 2026

Hello, Thank you for sharing your feedback. If you have received written confirmation of your cancellation, a new charge attempt would certainly need to be reviewed carefully. Subscriptions renew automatically unless cancelled beforehand, but once a cancellation is successfully processed, no further renewals should occur for the following billing cycle. We’d really like to look into your account to understand what happened and check the status of your subscription and any payment attempts. That will allow us to clarify everything properly. Please reply to the Trustpilot information request or contact us at [email protected] with the email address linked to your account so our team can review the details and assist you further. - Health Genom Team

Response from Health GenomFeb 23, 2026

Ciao, Ci dispiace leggere che questa sia stata la tua impressione. Desideriamo chiarire che il nostro servizio funziona tramite abbonamento e che qualsiasi pagamento può essere effettuato solo dopo aver completato la registrazione, scelto un piano e inserito i dati di pagamento. Tutte le informazioni su prezzi e rinnovo automatico vengono mostrate durante l’iscrizione e confermate prima di finalizzare l’acquisto. Gli abbonamenti si rinnovano automaticamente se non vengono annullati in anticipo, come indicato nei Termini di Servizio accettati al momento della registrazione. Il nostro obiettivo è garantire trasparenza sul funzionamento del servizio, così che ogni utente possa fare una scelta consapevole. - Health Genom Team

Response from Health GenomJan 29, 2026

Violeta, we’re sorry to read about your experience. We take concerns about billing and subscription management seriously and would like to review your account to verify the subscription status and charges in question. Please reply via Trustpilot with the email address used to register or your user ID, or contact us at [email protected] so we can locate your account and follow up appropriately. – Health Genom team

Response from Health GenomJan 29, 2026

Hello, we’re sorry to read this. Subscription cancellation is available through the account, and we’d like to review your case to make sure everything is handled correctly. Please reply via Trustpilot with your registered email or user ID, or email [email protected] so we can locate your account and assist you directly. – Health Genom team