Health GenomReviews of healthgenom.com

Response from Health GenomApr 7, 2025

Hello Polina, We’re truly sorry to hear about your experience and understand how upsetting this must have been. This is definitely not the impression we want to leave, and we apologize for the frustration caused. It sounds like there may have been additional services purchased during registration, which are entirely optional and require confirmation. We always strive to make pricing and service details clear so customers can make informed decisions, and we’re sorry if this wasn’t your experience. We’d really like to review your case and help resolve this for you. However, we haven’t been able to identify your profile based on the name provided. We’ve requested your contact information here on Trustpilot, or you can reach out to us directly at [email protected] and mention Robert from the Customer Success Team. We’re here to help and would like the opportunity to make this right.

Response from Health GenomApr 7, 2025

Hola Mireia, Lamentamos mucho la frustración que has experimentado. Durante el registro, ofrecemos servicios adicionales opcionales diseñados para apoyar a cada cliente según sus objetivos y necesidades personales. Estas funciones nunca se añaden automáticamente y siempre requieren confirmación antes de la compra, pero entendemos que este proceso puede haber sido confuso. Te pedimos disculpas sinceras si seleccionaste algún servicio por error. Nos hemos puesto en contacto contigo por correo electrónico para asegurarnos de que esto se resuelva correctamente y corregirlo.

Response from Health GenomApr 4, 2025

Hola Fran, Lamentamos mucho tu frustración y comprendemos perfectamente lo decepcionante que puede ser que el programa no cumpla con tus expectativas. Esta no es la experiencia que queremos que tengan nuestros clientes. En cuanto a los alimentos que se cancelaron, te ofrecemos nuestras más sinceras disculpas si esto te causó confusión. ¿Has hablado con nuestro equipo de soporte? Siempre estaremos encantados de ayudarte a garantizar que tu plan de comidas se ajuste a tus preferencias y necesidades. El plan básico es efectivo por sí solo y te ofrece un plan de comidas personalizado y único basado en tus sugerencias. Si bien ofrecemos servicios adicionales, estos son totalmente opcionales y tienes la opción de aceptar o rechazar cada función. Algunos clientes encuentran útiles ciertas funciones, pero no son necesarias para alcanzar tus objetivos de salud. Lamentamos que hayas tenido dificultades para recibir un reembolso después de tan poco tiempo. Entendemos tu frustración y estamos aquí para ayudarte. Hemos solicitado tu información de contacto aquí en Trustpilot, o también puedes contactarnos directamente en [email protected] y mencionar a Robert, del Equipo de Éxito del Cliente. Estaremos encantados de ayudarle a resolver este problema. Gracias por compartir sus comentarios. Esperamos poder solucionarlo.

Response from Health GenomApr 3, 2025

Hello Susanne, We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand how upsetting it can be when you're unable to unsubscribe or feel misled. This is definitely not the experience we want for our users. To clarify, you can easily cancel your subscription at any time through your personal profile settings or by reaching out to our support team. We’ve already reached out to you via email to confirm that your subscription has been cancelled and to provide you with additional information to ensure everything is made right. Please accept our apologies for any confusion or frustration caused. We’re committed to improving the user experience and want to make sure that everything is fully resolved for you.

Response from Health GenomApr 2, 2025

Hi Cindy, We do apologize for not meeting your expectations when it comes to convenience with meal prepping and shopping for ingredients. This takes commitment as the meals still have to be prepared to eat healthy, and eat meals that are personalized and unique specifically to you! We've identified your profile and have reached out to bring clarity and ensure we make this right. Please check your inbox.

Response from Health GenomMar 27, 2025

Dear Kimberly, We’re sorry to hear about your experience and appreciate your feedback. Our service is web-based, and while we do offer additional features, these are entirely optional and can be accepted or declined. The base plan is fully effective on its own, and we regret if this wasn’t clear or if these features didn’t meet your expectations. Unfortunately, we haven’t been able to locate your profile yet. We’ve requested your contact information through Trustpilot, but you can also reach out to us at [email protected] and mention Robert—we’ll prioritize your request.

Response from Health GenomMar 26, 2025

Hello Nikki, We sincerely apologize for the frustration and inconvenience you’ve experienced. This is definitely not the experience we want for our users, and we understand how frustrating it can be when things don’t go as planned. We do believe that working toward health goals with any program can take a bit of time, and while we strive to make the process as simple as possible, we understand the sign-up process can feel lengthy at times. Our program is personalized and designed specifically for your goals, which is why we collect the necessary information to tailor it to your needs. Regarding the additional services, these are entirely optional and require confirmation before being added, but we do apologize if this was unclear during your experience. Thank you for sharing your feedback, and we genuinely hope to resolve this matter to your satisfaction.

Response from Health GenomMar 26, 2025

Hello Jessica, We’re truly sorry to hear that your experience was not as expected, and we sincerely apologize for the frustration you've faced. This is not the experience we want for our customers, and we regret that we didn’t meet your needs. To clarify, our services include optional features that are designed to provide additional support, but they are not required to benefit from the program. We aim to present these options transparently during registration. As for subscription cancellation, we do remind customers of their progress, goals, and what they’ll be missing if they decide to unsubscribe. This is part of our effort to encourage people to keep working toward their health goals. However, we apologize if this process felt misleading or bothersome in your case - plans can be cancelled by reaching out in email as well. We haven’t identified your profile based on your review, but we've requested more details here on Trustpilot, or please feel free to reach out to us via email at [email protected], and mention Robert, we’ll prioritize your request. Thank you for your feedback, and we hope to resolve this matter for you.