Health Genom is a leading wellness platform offering personalized health solutions through its family of specialized brands, including Youth Genom and others. Designed to address diverse lifestyle and wellness needs, Health Genom combines expert guidance with tailored plans to empower individuals on their journey to better health.
Health Genom (healthgenom.com) has 152 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
healthgenom.com
Website
healthgenom.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Scam. Just don’t click. No good information just a lot of ways to take your money. If I could give zero stars I would
Response from Health GenomApr 14, 2025
Hi Vicki,
We’re truly sorry to hear that your experience didn’t meet your expectations. That’s not the experience we want for any of our customers, and we take your feedback seriously.
To clarify, we offer both standard plans and optional features—each is clearly outlined with pricing before confirmation, and no charges are made without customer approval. That said, we completely understand how frustrating this situation has been, especially regarding refund expectations.
We’ve now reached out to you via email to make this right, and we hope you’ll check your inbox.
SL
Sarah L.
I think this is a scam
I think this is a scam. I paid for the one month subscription, can see that the payment went through, and within hours was told that there was a problem with my account and directed to re-enter my payment information.
Additionally, the language is predatory "If you don't continue your plan, it will get really bad!" is an actual line on the website.
Furthermore, since I can't access the account that I've already paid for, I also can't cancel it.
Response from Health GenomApr 14, 2025
Hi Sarah,
We’re very sorry to hear about your experience, and we completely understand your frustration—this is not at all the journey we aim to offer.
We’d like to look into the payment issue and also review the message you referred to from within the program. We've now identified your profile and have reached out via email to slovej**@gmail.com to confirm that your subscription has been cancelled and to provide additional information so we can make this right.
If for any reason you didn’t receive our email (in case of a typo during registration), please feel free to reach out to us directly at [email protected] and mention Robert—we’re here to help and get this resolved fully.
CA
Camelia
Cheating People
Rate experience 0.
Don`t purchase anything from them.They are making money on cheating people.They charged me for a shopping list an extra service which I didn`t purchased and they refuse to refund my money.
But there is customer protection even in European Union and we customers have rights not only payment obligations for their services.
I don`t recommend.Such a shame to cheat on people and make money like that.
Response from Health GenomApr 11, 2025
Hello Camelia,
We’re very sorry to hear about your frustration, and we completely understand your concerns. Please allow us to clarify that no additional service can be charged without customer confirmation—every optional feature, such as the Shopping List, requires active agreement during registration, and pricing is always displayed.
We regret that this wasn’t clear in your case and sincerely apologize for the experience you've had. As this is digital content, our refund policy follows different conditions than physical goods and is governed by specific terms outlined in our service agreement.
Unfortunately, we haven’t been able to identify your profile yet. We’ve requested your contact information here on Trustpilot to review your case directly. Alternatively, you can also reach out to us at [email protected] and mention Robert, so we can investigate this fully and help resolve it for you.
Thank you for your feedback.
SF
Susie F.
It's a rip off, zero stars!!
If I could give zero stars, I would, this company simply rips you off!! When you purchase the programme they add on extras which you can't decline and advertise a money back guarantee which they don't honour. They're super slippery - I asked for a full refund as I'd seen the guarantee and they told me you could only get it if you saw it at checkout.. but of course it's not on their checkout page and they know it, that's the getout clause. And they straight up lie that you can decline buying additional services - some you can, but not all. A horrible company to deal with and are refusing to give me my money back. What a scam.
Response from Health GenomApr 11, 2025
Hello Susie,
We truly apologize for the frustration and confusion this situation has caused. We want to clarify that we offer both 30-day and subscription plans, with optional features that can be either accepted or declined. Our goal is always to provide our customers with the tools that best suit their individual health goals.
As this is digital content, our refund policy is different from physical products, and refunds are generally provided in cases where the product is faulty or doesn’t meet the expectations outlined in our terms. I completely understand how this may have been frustrating, and I sincerely apologize for any confusion.
We’ve already reached out via email to ensure we resolve this for you, and I hope we can clarify everything. Thank you for sharing your feedback, and we’re here to assist you further if needed.
CL
Claire
1 star even if it deserves 0
1 star even if it deserves 0 ! It is a SCAM !! DO NOT SUBSCRIBE !
You have to give your credit card number to get an idea of the service you could have and they charge you even if you had no intention to pay + service you had no idea you agreed.
You can't get a refund even if you ask for it shortly after subscribing during the LEGAL TIME.
This is definitely a scam !
If you rate your experience badly they say they will refund you if you delete it but do nothing such.
The service they provide is nothing like they claime they do.
Any other service would be better than this ! DO NOT SUBSCRIBE THIS IS A SCAM !
Response from Health GenomApr 10, 2025
Hello Claire,
My name is Robert, and I’m following up on your recent review. First and foremost, I truly apologize for the frustration you’ve experienced, and I sincerely regret that this situation didn’t meet your expectations.
We understand that you're upset about the charges and the process surrounding the refund, and we want to assure you that we’ve reached out via email to ensure this is fully resolved for you.
To clarify, we do offer both 30-day plans and subscription plans which can be purchased with additional features that are entirely optional, and they need customer's confirmation. Our refund policy for digital content is also different from physical goods, and refunds are generally issued only in cases where the product is faulty or not as described. We apologize for any confusion regarding this, and we understand how that could lead to frustration.
Please check your inbox for further support. If you need any further assistance or have additional questions, please don’t hesitate to reach out.
HV
Hanna V.
What absolute horseshit
What absolute horseshit. It says 3.50 dollars a month for the first three months and then charges you 23 dollars and then to access any mealplan or ingredients lists it actually charges you 60 more dollars. What kind of cheating service is this? Why not just say it is 85 dollars up front but that you actually get a service for 85 dollars??? What is the point of lying to the customers and then flaunting a bunch of photos of skinny women, talk about weaponising femail beauty standards under the guise of "health" and caring for your body. And then when you try to cancel the subscription, the entire "exit interview" is made up of shaming questions, like, did you even try it? with only the options yes, and no, and there is no option that says, the price was misleading, or you scammed me (of course not, why would they write something true when they can try to shame you to feel bad about your hormonally imbalanced struggling body instead, its so much easier for them). I am 100 percent sure all of the 5 star reviews have been bought by the company.
Response from Health GenomApr 9, 2025
Hello Hanna,
We’re truly sorry to hear that you’ve felt misled by our pricing and services, and we completely understand how frustrating this experience has been for you.
To clarify, all prices are clearly visible to customers before making any purchase, and we offer both 30-day plans and subscription plans, along with optional additional features that can be either accepted or declined. These features are designed to support each customer's unique health journey, and we sincerely apologize if this wasn’t clear at the time of your registration.
We’ve already reached out to you via email to address the concerns you raised. Please check your inbox for further clarification. If your questions haven’t been fully addressed, please feel free to reach out again and mention Robert, and I will ensure we do our best to resolve this for you.
Thank you for sharing your feedback, and we’re here to help if you need further assistance.
DB
Deb B.
I'd give it zero stars if possible
I'd give it zero stars if possible. I didn't order this product and didn't know I was fraudulently charged until the next month. I asked fir a refund explaining I never ordered this product. They are fighting me tooth and nail. I've reported them to PayPal and will go that route to get my money back.
Response from Health GenomApr 8, 2025
Hello Deb,
We sincerely apologize for the frustration this situation has caused. We understand how upsetting it can be to feel charged for a product you didn’t order.
To clarify, no plan or service can be purchased without active customer confirmation, and all charges are clearly outlined during registration. Since we deal with digital content, our refund policy differs from physical goods, and we follow specific guidelines for digital purchases.
We are truly sorry for the experience you've had, and we have reached out to you via email to clarify the situation and ensure we make things right. Please don’t hesitate to contact us if you need further assistance.
Thank you for your patience.
TP
Tracy P.
Give me back my money !!!
Absolutely foul customer care. Literally was on the site for 5 minutes and could see it was not for me at all, repetitive meals even when you pay the extras. Requested a full refund and denied. Sent the same replies and texts back. I think if someone has genuinely not used it, cancelled right away, then any reputable company would not quibble at all and give you all your money back. I still want a full refund and the name and email of your CEO.
Response from Health GenomApr 7, 2025
Hello Tracy,
We’re truly sorry to hear about your experience and the frustration this has caused. That’s absolutely not the impression we want to give, and we completely understand your concern—especially when things didn’t meet your expectations from the start.
To clarify, we offer a base program as well as optional additional features so customers can tailor the experience based on their needs. However, we sincerely apologize if this wasn’t clear, and especially if our refund policy as a provider of digital content was not well communicated.
We’ve reached out to you by email to ensure this situation is reviewed properly and fully resolved.
