Health Genom is a leading wellness platform offering personalized health solutions through its family of specialized brands, including Youth Genom and others. Designed to address diverse lifestyle and wellness needs, Health Genom combines expert guidance with tailored plans to empower individuals on their journey to better health.
Health Genom (healthgenom.com) has 152 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
healthgenom.com
Website
healthgenom.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Do not buy into this service. Their customer service is terrible and have a zero “satisfaction guarantee”. Look elsewhere!
Response from Health GenomMay 13, 2025
Hello, Danielle! We’re truly sorry to hear that your experience with our customer service was disappointing. We understand how important it is to receive timely and helpful support, and we sincerely apologize for not meeting your expectations in this area.
We hope that the resolution we provided has addressed your concerns, but we want to assure you that we’re constantly working to improve our service and ensure a better experience for all our users.
Thank you for your feedback, and we genuinely hope that, moving forward, we can provide you with the support and experience you deserve. If you ever need assistance again, don’t hesitate to reach out—we’re here to help!
MA
Maca
Mala muy mala
Mala muy mala
Es una estafa
Te cobran cada vez que le picas activar versión premium
Me cobraron la suscripción, ok de acuerdo
Pero después tengo tres cobros más por qué la página te lleva a que actives la versión premium.
Es una página que solo te ofrece recetas
No puedes modificar ingredientes ni porciones
Y por el precio un tan elevado es totalmente un engaño.
“FRAUDE”
Response from Health GenomMay 9, 2025
¡Hola Maca! Lamentamos mucho tu experiencia y comprendemos completamente tu frustración. Te ofrecemos nuestras más sinceras disculpas si hubo alguna confusión sobre los cargos y la funcionalidad de la app.
Para aclarar, la suscripción básica incluye planes de comidas personalizados y funciones importantes para ayudarte en tu camino hacia una vida más saludable. Las funciones premium, como recetas o herramientas adicionales, son completamente opcionales y deben ser confirmadas explícitamente por el usuario antes de que se aplique cualquier cargo. Entendemos que podría resultar engañoso si estas opciones no se explicaran con claridad, y te pedimos disculpas si fue así.
En cuanto a tu inquietud sobre la personalización de recetas, trabajamos constantemente para mejorar la app y tus comentarios son invaluables. Entendemos la importancia de tener total flexibilidad para ajustar los ingredientes y las porciones, y seguiremos perfeccionando el servicio para satisfacer estas necesidades.
Si consideras que los cargos no se realizaron de forma transparente o si necesitas ayuda con tu cuenta, no dudes en responder aquí en Trustpilot con más información o contactarnos directamente por correo electrónico y mencionar a Robert, de nuestro Equipo de Éxito del Cliente, y priorizaremos la solución.
Esperamos tener la oportunidad de atender sus inquietudes y mejorar su experiencia con nuestro servicio. Gracias por sus comentarios.
AJ
AJ
The whole website is strange!!
The whole website is strange. There is no way to see your payments, what the payments were taken for, how to cancel each subscription or premium subscription etc. There is no transparency on customer/client relationship with the app. I click on one button to explore premium.. and in seconds money was withdrawn! - no confirmations questions, nothing to show what is included, what are terms and conditions, nothing! Felt like it was a trap!
I wrote four emails to customer service and help. None has ever acknowledged or replied. Again no transparency on service times.
If this is such a big and great app as it claims to be, please improve your website with minimum requirements of what is needed in a profile section, how to contact each department/team, when we can hear back, simple cancellation buttons - which exists in all websites and apps. They shouldn't take 10% of effort that was needed to build the app.
I hope I will hear back.
Response from Health GenomMay 9, 2025
Hello, AJ! We are truly sorry to hear about your frustrating experience with the app, and we sincerely apologize for the lack of transparency and communication you’ve encountered. We understand how important it is to have clear and easy access to account information, and we deeply regret that this was not the case for you.
To clarify, the base plan includes the most important features, such as personalized meal plans, while additional features like the Premium options are entirely optional. We aim to make sure all features are clearly presented during the registration process, but we’re sorry if this was not as clear as it should have been.
We also take customer service very seriously, and we’re sorry that your emails went unanswered. By now, we hope our team has been able to reach out and address your concerns. If you haven’t received a reply yet, please feel free to reply here on Trustpilot with more contact details or reach out again via email, mentioning Robert from our Customer Success Team, and we’ll prioritize your case.
Regarding your request for easier cancellation and better profile management, we truly appreciate your feedback. We’re constantly working to improve the user experience, and we’ll certainly take this into consideration for future updates.
Thank you for your feedback, and we hope to have the opportunity to resolve this to your satisfaction.
VL
Vickie L.
They told me my biological age was five…
They told me my biological age was five years older than my actual age using only my height and weight (well within normal BMI range). Then of course they said they could fix this within a couple weeks. Tell me, HealthGenom, how on earth did you ascertain my “biological age” from such basic data?
Response from Health GenomMay 9, 2025
Hello, Vickie! Thank you for sharing your feedback, and we’re sorry to hear that the information provided did not meet your expectations. We completely understand your confusion, and we truly appreciate the opportunity to clarify.
The biological age calculation is based on a variety of factors, including but not limited to height, weight, activity levels, and other health-related inputs that help estimate the body’s age based on its functioning. While height and weight are part of the equation, other factors—like lifestyle habits and fitness levels—play a role in the overall assessment.
We aim to give users personalized insights into their health, and while the process isn’t perfect, our goal is to offer actionable recommendations to help improve well-being. We understand how this can seem overly simplistic based on just a few data points, and we apologize if it caused any confusion.
If you'd like more details on how the calculations are made or if you have further questions, please don’t hesitate to reach out. We’re here to help!
Thank you again for sharing your experience.
FL
Flo
Oh how I wished I had read this before…
Oh how I wished I had read this before signing up. Everything is extra (which you don't know until you have signed up). As soon as I realised it wasn't even a 'basic' plan - in my opnion - I asked for a refund and was told as I had logged in and activated the account I couldn't. Note to self.....Always check Trustpilot before signing up to anything!
Response from Health GenomMay 9, 2025
Hello, Fi! We’re really sorry to hear about your disappointment with the program. We completely understand how frustrating it can be when expectations aren’t met, and we apologize for any confusion caused by the additional features.
To clarify, the basic plan includes essential services, such as personalized nutrition plans based on your unique goals and preferences. The additional features—such as the personal consultant or other premium tools—are entirely optional and clearly presented during the registration process, requiring confirmation before any charges are applied.
We understand how important it is to have transparency when signing up, and we regret that the process didn’t meet your expectations. As the program is digital content, we are unable to offer refunds once the account has been activated, in accordance with EU digital service laws.
If you’d like to discuss this further or need additional assistance, please feel free to reply here or reach out directly at [email protected] and mention Robert from our Customer Success Team. We’ll be happy to assist you.
Thank you for your feedback, and we hope to have the chance to better assist you in the future.
DI
Danielle I.
Terrrible Advice/Customer Service
Terrrible - this is a complete scam, they charge and upsell you on every nook and cranny they can. There are no refunds if you are unhappy with their practices. I highly recommend you to seek help and advice elsewhere. The only thing this company cares about is their fat pockets!
Response from Health GenomApr 28, 2025
Hello Danielle,
We’re truly sorry to hear about your experience. Our program is designed to provide a personalized meal plan based on each user's input, with optional additional services such as the shopping list, personal consultant, and premium features. These extras are meant to enhance the experience for those who wish to take their plan further — but we completely understand that this setup may have felt overwhelming or unclear.
We’re sorry this led to unwanted charges and any frustration it caused. We've since reached out to you via email to help resolve this matter and ensure your concerns are addressed properly.
CM
Cherished M.
I was charged twice!
Youthgenom is similar to app.healthgenom.com
After doing the test, I was led to pay to see the tips to improve premenopause symptoms. But sadly, I had to pay to see the tips and subscribe for 1 month only.
I didn’t know the tips was a daily meal plan. So I began to browse the meal
Plans and how it could help me with my pre-menopause. But then as I am browsing, the app will ask you to pay more for personalised nutritionist. I remember clicking ‘I don’t mind losing weight slowly’.
And then as I was browsing, I was charged with extra $19.90. I didn’t even remember being asked to pay.
I immediately emailed healthgenom.com about this extra charge and I find this whole sudden charges so frustrating and I anm not happy with the meal plan so I decided to ask for a refund.
After 24 hours, I got a reply from Lisa that this 2nd charges happened because I tapped on the shopping list which is part of the app, $19.95! It didn’t even ask me if I wanted to! If I knew that it will charge me, I wouldn’t tap it.
Moreover, the consultant also mentioned I will be charged $33 after a PAID trial month. I seriously didn’t know about this until she emailed me.
I also find it super exhausting to unsubscribe from this app. It just won’t let you off the hook. It says if you cancel the subscription, you will have to pay $165 to lose weight again!
I asked for a full refund but they won’t. even when I told them that their meal plans are not suitable for me.
After communicating with them through emailing, they finally agreed to refund both of purchase because there is a problem with their system.
Response from Health GenomApr 28, 2025
Hello,
Thank you for sharing your experience, and we’re truly sorry for the frustration and confusion caused along the way. We completely understand how unexpected charges and unclear processes can be upsetting, especially when you're trying to focus on your health.
We’re glad to hear that after communicating with our team, the situation has been resolved and both of your purchases have been refunded. That said, we sincerely apologize for the initial confusion with how certain features (like the shopping list or future subscription terms) were presented — we are actively working to improve clarity and user experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us again at [email protected] and mention Robert — I’ll personally make sure your request is handled with care.
Wishing you all the best on your health journey, and thank you again for your patience. 💚
DB
Deborah B.
It’s classic bait and switch
It’s classic bait and switch. None of the things advertised to me before paying were offered. If you want those things you have to pay for them. But they don’t tell you that until after you’ve initially paid. Despite taking an extensive quiz, I feel none of it was taken into account when creating my “meal plan.” I had specifically mentioned ingredients I didn’t like and guess what comes up in the first couple weeks? Those same ingredients. Want to exclude those recipes? Nope. That’s going to cost extra. I feel that since these were not excluded, the health issues why I wanted a nutrition based diet weren’t being addressed at all. Want more than *one days* worth of ingredients to shop for? Nope, that’s going to cost you. Did I know any of this would be costing extra after making a payment for the service that was advertised? Nope. So I sucked it up and paid extra to have more than one day’s list for groceries. Is it organized in any sort of way? Nope. You’ll have a fruit at the top and a fruit st the bottom. A meat at the top and a meat at the bottom. Shopping takes twice as long because the items are not organized. And included in the list are ingredients from recipes you don’t want to make because, again, it costs extra to exclude them.
And the recipes aren’t reviewed. The very first day I had ingredients listed that were not mentioned what to do with in the body of the recipe. And the amounts are laughable. “0.02oz cumin”. lol wut? Lemme go grab my ultrasensitve micro scale to figure that out. It’s just not practical or manageable. Need to make it doe more than one person? Nope. Not at all possible. But if it was, they’d probably charge you extra for it.
It’s a classic bait and switch and I’m ashamed I was suckered into it and bought before checking reviews of the site first.
Response from Health GenomApr 24, 2025
Hello Deborah,
We’re truly sorry to hear about your experience, and we completely understand your frustration. It’s clear that the program didn’t meet your expectations, and we apologize for the confusion regarding the services offered and the additional costs. We strive to be transparent with our users, and it seems that there were misunderstandings around the offerings and what’s included in the base plan.
We’ve already reached out via email to help resolve this and ensure we provide the best support possible moving forward.
