Health Genom is a leading wellness platform offering personalized health solutions through its family of specialized brands, including Youth Genom and others. Designed to address diverse lifestyle and wellness needs, Health Genom combines expert guidance with tailored plans to empower individuals on their journey to better health.
Health Genom (healthgenom.com) has 152 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
healthgenom.com
Website
healthgenom.com
Category
Personal Care
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: July 2026.
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I obviously clicked on something but got no confirmation oder email so I do not even know what I bought or ordered or how to stop it. Now it keeps charging. I do not know how to stop it. It seems all very shady ...
Response from Health GenomMay 21, 2025
Hello,
We’re very sorry to hear about the confusion and ongoing charges you’re experiencing. It sounds frustrating, and we want to help.
Unfortunately, we haven’t been able to identify your profile from the information provided here. To assist you further, please reply to our contact request here on Trustpilot with more details, or reach out directly to [email protected] and mention Robert from our Customer Success Team.
We’re here to support you and ensure your concerns are resolved as quickly as possible.
FA
Feroza Allia Essop A.
Refusal of refund
I joined the program at a ridiculous hour at night after coming across it on Instagram on the night of the 9th April. I tried the program from the 10th April(obviously) to the 10th May and on the morning of the 10th may I requested a 30-day refund as the program hasn't worked for me. After 4 emails the response I got was that I am out of the refund period . This is ridiculous! 1 day or few hours shouldn't forfeit a refund.
Response from Health GenomMay 21, 2025
Hello Feroza,
We’re very sorry to hear about your disappointment and understand how frustrating it must be to feel that your refund request wasn’t fairly considered.
To clarify, your plan included a trial period, and our 30-day policy applies from the initial sign-up date, as outlined in the terms. We’re truly sorry for the challenges this caused and for missing that narrow refund window.
If you have any further questions or if there’s anything we can still assist with, please feel free to reach out to us again at [email protected] and mention Robert from our Customer Success Team. We’re here to help however we can.
Thank you for your feedback.
EK
Eftychia K.
Be careful of unthorized charges
When I started my subscription on May 8th, 2025, I was charged with an extra amount of 19.95 USD for the extra service of a shopping list that I DID NOT AGREE TO.
I complained to their customer service and they refused refund claiming that: "Each additional service offer includes full information about provided service as well as costs. Any of these offers can be either accepted or declined. Since you have accepted offers for additional services, payments were charged accordingly."
I DID NOT ACCEPT THE EXTRA SERVICE.
Apparently that doesn't matter because upon subscription I agreed to the general terms of service. So they basically say you didn't need this additional service? Too bad. You already paid for it.
DEFINITELY DON'T RECOMMEND!! I should have read the reviews before subscribing.
Response from Health GenomMay 21, 2025
Hello Eftychia,
We’re very sorry to hear about your frustration and understand how upsetting unexpected charges can be.
To clarify, all additional services—such as the Shopping List—are optional and shown during sign-up with the ability to accept or decline. That said, we understand this may not have been clear in your case, and we’re truly sorry for the confusion.
We’ve reached out to you via email to ensure this is made right and provide a full resolution. Please check your inbox.
Thank you for your feedback.
CL
Christine L.
Was double charged and service is manipulative
Was double charged, and uses psychological to tricks and manipulation to up sell.
I just signed up for a 3-month service, I declined the premium, but then accidentally chose the get the whole menu for a week option for $20 which I didn't want and was charged twice, and all the services seem to have an extra charge. What does the basic 3-month plan include exactly as everything seems to be an extra cost?
I have to say I am disappointed in the use of psychological tricks to try to upsell this service from the start, it feels very manipulative, especially when it's presented before I've even had a chance to look through or try the service. The threats that it's going to cost a lot more or I must not really want to lose weight if I don't accept these extra services immediately makes me very uncomfortable and suspicious that the extra services must not be all that great if they don't trust that people will want to subscribe to them because they like the program and want to add to it.
I tried to cancel, which is a gauntller of questions and I still wasn't able to do it, and sent an email asking for a refund for the fees I just paid - about 30 minutes after I signed up because I almost right away I did not trust the service. It feels very scammy and uses guilt and fear of missing out tactics to sell extra services - it's not a good look. I hope I will be able to get a refund and cancel it, if not I will be reporting this as a scam to my credit card because of the psychological tricks and the exceedingly difficult time I had trying to even figure out the service and cancel it. Please avoid at all costs.
Response from Health GenomMay 13, 2025
Hello, Christine! We are very sorry to hear about the frustration you’ve experienced, and we completely understand how upsetting it can be when things don’t go as expected. We sincerely apologize for the confusion surrounding the charges and the difficulties you’ve encountered.
To clarify, the basic 3-month plan includes the personalized meal plan, which is the most crucial part of the program. Additional services, such as the Shopping List feature, are optional and require explicit confirmation before any charges are applied. We regret that the upsell process made you feel uncomfortable, and we apologize if it felt manipulative or misleading—that was never our intention.
We’ve already reached out to you via email to ensure this matter is fully resolved and to clarify any remaining questions you may have. Please check your inbox for further details.
Thank you again for your feedback, and we hope to have the opportunity to make things right for you.
DB
Diane B.
Such a scam
Such a scam. Bad food. Bad advice.
Response from Health GenomMay 13, 2025
Hello, Diane! We’re very sorry to hear that your experience with our service didn’t meet your expectations. We understand how frustrating it can be when things don’t go as planned, and we sincerely apologize for any confusion or dissatisfaction.
We’ve already reached out to you via email to ensure we make this right and address any concerns you may have. Please check your inbox for further details regarding your plan and refund request.
Thank you for sharing your feedback, and we hope to resolve this matter for you.
HA
hadley
Zero Stars - updated
Zero Stars. Run by AI and Scammy
- they replied to me saying they'd be happy to help, but i've been communicating with them via email and they've been reiterating that unless i can PROVE that i've been eating their exact program every day for at least 10 days i am ineligible for a refund - regardless of their claim that it's easy to cancel / refund any time! i wish i could get the exact verbiage but it appears to have been a one-time thing on their website and now that i've made an account i'd have to log in.
AVOID AT ALL COSTS
Response from Health GenomMay 9, 2025
Hello, Hadley! We are truly sorry to hear that your experience with our service has left you feeling frustrated. We aim to provide a valuable and transparent service for all of our users, and we regret that this was not your experience.
To clarify, our program is designed to help individuals achieve their health goals through personalized meal planning and support, and while AI plays a role in the customization process, it’s guided by expert knowledge to ensure you get the best results. We are committed to providing a reliable, user-friendly service, and we’re sorry that this did not meet your expectations.
If you’d like to discuss your concerns further or need assistance with anything, please feel free to reach out to us directly at [email protected] and mention Robert from our Customer Success Team. We’re here to help and would love the opportunity to resolve any issues.
Thank you for sharing your feedback, and we hope to assist you further.
TO
Tessa O.
Misleading Advertising – Feels Like a Scheme
The concept is decent, but the way this program is marketed and billed is completely misleading.
You’re led to believe you’re signing up for a $33 trial, but in reality, you’re being locked into a $330 full program with no clear notice up front. Nowhere did it state clearly that by starting the trial, you were agreeing to pay the full amount. That’s deceptive and unacceptable.
Once inside, it gets worse—many core features are locked behind more paywalls. You can’t even plan meals properly unless you pay extra for a “shopping list” upgrade. It’s a constant upsell loop designed to extract more money.
I asked for a refund within 30 minutes and was denied—no cooling-off period, no understanding, nothing.
If this happens to you, go straight to your bank and dispute the charge. You can report it as misleading advertising and part of a deceptive billing scheme. Consumers have rights, and this company does not respect them.
Avoid. Stick with platforms that are transparent and honest about their pricing.
Response from Health GenomMay 13, 2025
Hello, Tessa! We are truly sorry to hear about the frustration you’ve experienced with the subscription and billing process. We understand how important it is for all the details to be clear and transparent, and we deeply apologize if anything about the pricing or renewal process felt misleading.
To clarify, the $33 trial is a subscription with initial price lower, and we aim to provide users with the choice between 30-day plans and longer-term subscriptions, with and without trial, that allow for personalized, lasting support. Regarding your mention of a $330 program, We’d like to clarify that while the pricing can change with renewals, this is done to reflect the current value of our services and any updates to features at the time of renewal. We sincerely apologize if this caused any frustration or feelings of inflexibility. We strive to offer a service that allows you to choose the features that suit your health journey best, without unnecessary upsells.
We’ve already reached out to you via email to ensure this matter is resolved and to address any remaining concerns you may have. Please check your inbox for further details.
Thank you for sharing your feedback, and we hope to have the opportunity to make things right for you.
HK
Hanna K.
Scam site
Scam site! Stay away, you just waste your money and it's almost impossible to cancel the automatic renewing subscription once you give your credit card details. No customer service available, no way to cancel any payments even though you haven't used the platform for once.
Response from Health GenomMay 13, 2025
Hello, Hanna! We’re truly sorry to hear that you feel this way about your experience. We completely understand how frustrating it can be when things don’t go as expected, and we want to assure you that we are fully committed to providing a positive and transparent experience for all of our customers.
To clarify, besides 30-day plans, our subscription service is designed to be optional with clear steps for cancellation at any time, either through your personal profile or by reaching out to our support team, which is always available at [email protected]. We understand that there might have been some confusion, and we apologize for any inconvenience this has caused.
We haven't been able to identify your profile based on the review, so we kindly ask you to reply to our contact request here on Trustpilot or reach out directly to us at [email protected] and mention Robert from our Customer Success Team. We’ll prioritize investigating this matter and assisting you further.
Thank you for your feedback, and we hope to have the opportunity to make things right.
