Health GenomReviews of healthgenom.com

Response from Health GenomMay 27, 2025

Hello Yulia, We sincerely apologize for the frustrating experience you’ve had. We would like to investigate further to ensure it is properly addressed. Unfortunately, we haven’t been able to identify your profile based on the information provided. From what you describe, it appears that the subscription purchased during sign-up has not been cancelled, which would explain the ongoing charges. Please note that every plan can be cancelled either through your personal account settings or by contacting our support team directly. We kindly ask you to provide your contact details here or reach out to us at [email protected] mentioning Robert, so we can prioritize your case and assist you in resolving this issue. Thank you for your understanding.

Response from Health GenomMay 27, 2025

Hello, We’re very sorry to hear about your experience and understand your frustration. Please know that any purchase on our platform requires explicit customer confirmation before payment is processed. We offer additional services that are entirely optional and designed to help make your health journey more enjoyable and efficient. Regarding refunds, as this is digital content, refunds are only available in cases where the product is found to be faulty after access. We're sorry if this wasn't clear prior to sign-up. Unfortunately, we have not been able to identify your profile based on the information provided. Please reply here with your contact details or reach out to us at [email protected] mentioning Robert, so we can prioritize your case and work to make this right.

Response from Health GenomMay 27, 2025

Salve, Ci dispiace molto per la sua esperienza frustrante e apprezziamo il suo feedback. La informiamo che offriamo servizi aggiuntivi completamente facoltativi, che consentono ai clienti di adattare i propri piani in base alla propria preparazione e ai propri obiettivi. Il piano base, personalizzato in base alle esigenze di ciascun cliente, è efficace di per sé. Ci scusiamo se i nostri tempi di risposta non hanno soddisfatto le sue aspettative, ma ci impegniamo a rispondere a ogni richiesta via email e chat. Gli abbonamenti possono essere annullati tramite le impostazioni del suo account personale o contattando direttamente l'assistenza. Il nostro obiettivo non è manipolare, ma fornire una soluzione sanitaria personalizzata ed efficace, su misura per le esigenze di ogni individuo, che richiede impegno per ottenere risultati significativi. Purtroppo non siamo ancora riusciti a identificare il suo profilo. La preghiamo di fornire i suoi dati di contatto qui o di contattarci all'indirizzo [email protected] menzionando Robert, in modo da poter dare priorità al suo caso e assisterla ulteriormente. Grazie per la comprensione.

Response from Health GenomMay 23, 2025

Hello Holly, We’re very sorry for the frustration and disappointment you’ve experienced regarding refunds and communication. To clarify, our program offers various plans and optional services that customers can choose, manage, or cancel. Refunds follow policies applicable to digital content, which differ from physical goods—typically requiring proof of commitment or faulty service to qualify. We regret any inconvenience this may have caused. We have reached out to you via email to ensure we make this right and provide a resolution. Thank you for your feedback and patience.

Response from Health GenomMay 23, 2025

Hello Christiani, We’re very sorry to hear about the confusion and frustration caused by the recurring charge. To clarify, subscriptions can be managed and cancelled either in your personal account settings or by reaching out to our support team via email. If a subscription isn’t cancelled, recurring charges will continue according to the plan. We can see that our support team has already provided you with confirmation of your cancelled plan and additional important details regarding your situation. Unfortunately, we can't see any previous attempts to reach out for support, we would wish to help you out as soon as possible. We always strive to send clear instructions and guidance after sign-up in email, including access information and how to manage your subscription. We apologize if any part of this process felt unclear or lacking transparency. We wish you the very best on your health journey. If you have any further questions, please feel free to contact us at [email protected].

Response from Health GenomMay 23, 2025

Hello Amy, We’re very sorry to hear about your disappointing experience and the challenges you faced with our program and customer service. To clarify, our program offers a personalized meal plan tailored uniquely to each customer’s input and goals. The optional additional tools—such as extended shopping lists—are designed to provide extra flexibility and support, typically chosen by our most committed customers as tools for their health journey. We understand that any health solution requires dedication and commitment to see results. We regret that the program didn’t enable you to fully commit and that you found it cumbersome. This is certainly not the experience we strive to provide. We have reached out to you via email to ensure we make this right. Thank you for your feedback.

Response from Health GenomMay 21, 2025

Hello Emma, We’re very sorry to hear about your frustration and understand how disappointing this situation is. Our refund policy follows digital content regulations, which typically allow refunds only for faulty products, but we always strive to assist our customers as best as we can. We have reached out to you via email to clarify and provide a resolution. Please check your inbox for details. Thank you for your feedback, and we hope to resolve this to your satisfaction.

Response from Health GenomMay 21, 2025

Hello Ellie, We’re very sorry to hear about the difficulties you faced when trying to cancel and understand how frustrating that must have been. Please know that subscriptions can be cancelled either through your personal settings or by contacting our support team directly. Our cancellation process includes reminders of your progress and goals to encourage users to continue their journey—never to pressure or cause annoyance. We sincerely apologize if this felt bothersome or obstructive in your case. Since we cannot identify your profile from this review, if you still need assistance or have unanswered questions, please feel free to reach out to us directly at [email protected] and mention Robert from our Customer Success Team. Thank you for your feedback, and we hope to have the opportunity to assist you.