Lindsey E.
Customer Support is Impossible
The program is disorganized and difficult to navigate. The most frustrating for me has been trying to obtain my certificates after completion. The customer support has been terrible and has put me off multiple times. I still have not been able to obtain my official certificates.
Response from Health Coach InstituteNov 11, 2020
Hi, Lindsey. We send out certificates once per month and per your certificate request, the next batch to be prepped for the order was on October 12, 2020. Our certificates are professionally printed and shipped from a separate company. Because of this, it takes approximately 8-10 weeks to prep, export, print, package, ship, and deliver the certificate to your door. In the meantime, it appears that our Support Team was able to send you the digital seal and digital copy of your certificates. Our apologies that you did not feel that Support handled your request properly. We'll be sure to pass along your feedback to the team. Thank you for taking the time to leave a review!




