Health Coach Institute is a global leader in human-centered coach education. For over a decade, we’ve empowered more than 42,000 purpose-driven students to build confidence, master real-world coaching skills, and create meaningful careers doing what they love.
Health Coach Institute (healthcoachinstitute.com) has 1,088 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
healthcoachinstitute.com
Website
healthcoachinstitute.com
Category
Personal Care
Location
Boise, Idaho
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The course content and instructors are very good. I enrolled in the program in October of 2025 and unfortunately did not meet the requirements for course completion due to unanticipated circumstances at home. When I asked to join another cohort, I was given one option, which was the very next one. When I told them the next cohort would not work, I was told there were no other options. So here I am paying almost $4000 with nothing to show.
Response from Health Coach InstituteJul 8, 2026
Thank you for your feedback, Lesley! We apologize that deferring to a class beyond the February 2026 cohort was not an option late last year. I'm so glad we were able to connect recently about the option to join us for our Fall 2026 class, and I look forward to hearing back if this timing does end up working out for you.
SC
Silvia C.
The quantity of the content taught by…
The quantity of the content taught by Health Coach Institute. However, when I have needed support, I have often been redirect from one place to another without receiving the help I actually need. At this stage, I am struggling with the practical part of the program. There is a large amount of material to process, but not enough clear guidance on how to apply it. I have asked for help several times, yet I still have not received the support necessary to complete my practice work with conf.
Thank you for your response.
I want to clarify that the issue was never my payment history. The reason I stopped making payments was because I repeatedly requested academic support and did not receive the assistance that was promised. Instead, I continued receiving automated messages, which did not address my concerns.
Before posting my review, I reached out to the person I originally spoke with and explained why I intended to cancel. This review reflects that experience.
I successfully completed several parts of the program, including the Nutrition coach certification. However, because I no longer have access to the platform, I cannot access the certificates or the work I completed.
If your team is willing to provide the support that was missing, I am still open to discussing a fair solution, including completing the remaining coursework. However, it is inaccurate to suggest that the problem was simply a lack of payment. The lack of support came first, and that is what led me to stop paying.
I hope we can resolve this professionally and honestly.
Response from Health Coach InstituteJul 24, 2026
Thank you for sharing your feedback and concerns, Silvia. We are so sorry to hear this, as this is not the experience we aim to provide for our students. We've reviewed the series of communications with our team members and have taken note of where this process may have been confusing - please accept our sincere apologies for this! It looks like payments may be a concern at this time. If we can assist with a payment arrangement to get you back on track, we'd love to help out. Please reach out to us any time at [email protected] if you would like to resume the program, and we will be on the lookout for your message to ensure that you get the help you need quickly.
KR
Kayla R.
I would not recommend this health…
I would not recommend this health coaching program. During the sales call, the program was made to sound far more valuable and supportive than it actually was. My fiancé even joined the call because we had concerns before committing, and many promises made were never delivered. Looking back, I honestly feel like I was sold a bunch of lies just to get me enrolled.
I spent $5,000 on this program and completely regret it. I even emailed the school expressing my disappointment, but was told there was nothing they could do. I would strongly encourage others to research other programs before enrolling.
Response from Health Coach InstituteJun 5, 2026
Thank you for taking the time to share your concerns, Kayla. We value all student feedback, and we are always eager to improve the experience of both our students and prospective students.
We also appreciate you voicing your concerns with us last year in July 2025. Although we wish we were able to offer you a different solution at that time, because your request came over a year after the date of enrollment, we were unfortunately unable to provide a refund after that amount of time had passed.
After reviewing the communications with our team, it sounds like the primary concern was that you had not secured a client yet and that this was an anticipated outcome after conversations you had with your enrollment advisor. While we strive to deliver exceptional Health & Life Coach training programs that prepare students for entering the field as certified coaches, we do also recognize that there are steps our graduates must take in order to begin building their practice and attracting clients as a new coach. We will be following up soon via email with some helpful resources and tools that will be a good starting point in continuing the search for clients as you get started as a Health & Life Coach.
Thank you again for your honest insights, and we look forward to supporting you further.
KA
Katie
Lots to learn!
There's a lot of information and it's not the easiest to take clear concise notes without using AI, which isn't the best way for me to learn. I wish there was more printable documents that show systems and flow. Other than that aspect, I am loving it and learning so much! I am happy that I chose HCI
MM
Mercy M.
Professional
Responsible
JR
Jharel R.
Ethical concerns
FOR THOSE INTERESTED IN THIS PROGRAM: Please note the limited window of time you have to un-enroll from the program; you only have 7 days from the initial payment to cancel. Otherwise, you are on the hook for paying in full...even if you cannot commit for any reason, and even if you have not started classes or received any materials. I find this model to be incredibly shady; it would be a good and ethical idea to tell reps to make that point clear before attempting to collect money. NOTE: Out of all the higher learning institutions I have attended, I have never run into such a policy.
Response from Health Coach InstituteMay 8, 2026
Thank you for sharing your perspective. We understand that cancellation policies can feel disappointing, especially when your circumstances or plans change after enrollment.
At HCI, the cancellation window and payment terms are included within the enrollment agreement and terms that students review and agree to prior to enrolling. We strive to make these details available throughout the enrollment process so students can make the decision that feels right for them.
We truly appreciate you taking the time to share your experience and perspective. We understand this situation has been frustrating, and feedback like yours helps us continue evaluating how we communicate and support students throughout the enrollment process. We sincerely wish you the very best moving forward.
GJ
gabriel J.
dishonest
dishonest, scam
Response from Health Coach InstituteMay 8, 2026
We’re sorry to hear that you feel this way. HCI is committed to providing transparent enrollment information, including our cancellation policy and enrollment terms, which students review and agree to prior to joining the program.
We understand that circumstances can change, and we know these situations can be frustrating. We appreciate your feedback and wish you the best moving forward.
CR
Catherine R.
Outdated Content Despite Solid Coaching Training
I found the coaching techniques we learned to be solid and valuable. However, much of the program content felt outdated. By the time I completed my certification, the curriculum had undergone a major overhaul, leaving those of us with lifetime access tied to older materials.
The sections focused on launching a coaching business lacked depth and practical guidance. That said, Alyssa appeared to address many of these gaps within the Coaching Zones, which helped supplement the core program.
Response from Health Coach InstituteMay 8, 2026
Thank you for sharing your experience and thoughtful feedback! We’re so glad to hear the coaching techniques felt valuable and impactful for you.
As HCI continues to grow and evolve, program updates are introduced over time, though many students are still actively working through and benefiting from BHLC as it currently exists. We also appreciate your thoughts on the business-building content and are happy to hear the Coaching Zones helped fill in some of those gaps.
We will be sure to share your feedback with our internal teams, and hope you continue to utilize the HCI resources you have for your coaching career!
Wishing you lots of success!
