Regina C.
Dont drink the low fat, sugar free Kool Aid....
Doesn't matter what you say or how much proof you have, the response is the same. Argue in circles then close your ticket saying it was resolved. When you bring things up again they will state they addressed your concerns and the ticket was closed within 24 hours. HCI, just because you reply doesn't mean that's the end. The issue is resolved when your client says, Thank you. That's all." Program description is totally misleading. Attendees are either fanatical and filled with hope for a life as a coach or frustrated and just continuing because HCI will refuse to refund you, even when you prove they lied about the course. Oh, they will also reply back with responses saying they did everything by the book and properly except nope, they didnt. Just because you reply we told you everything doesn't make that the truth. No, the facts were not explained. No, my access was not consistent. No, your education is not as promised. Yes, you have replied. No, the issue is not resolved just because HCI says it is. For example I asked HCI and their loan collection company if a refund was not possible would it be acceptable to be released from the course? The request has been submitted and noted in my account twice now since November... no reply. I'm sure HCI will have a great answer about how that is somehow my fault as well.
Response from Health Coach InstituteJan 31, 2019
Dear Regina, We are sorry your experience with us was less than satisfactory. We are always working to improve our educational platform for our students and use any and all feedback to aid us in this goal. I believe we addressed your concerns when you reached out to the BBB and a detailed correspondence was provided there. Essentially, what was mentioned there was broken into 3 categories in regards to your complaint. I shall not reiterate the full conversation regarding each concern, but will summarize each once below; 1 - BHC course content and expectations were confirmed to be provided up front at enrollment along with availability of company to answer any questions or concerns regarding the program. All information provided was deemed true and accurate at enrollment. 2 - A check on your correspondence history with the team confirmed that all inquiries were responded to and every action was taken to ensure we provided all information when requested. 3 - BLC course delivery and availability was confirmed as being presented at enrollment and no misinformation was given regarding the course and its components along with our certificate process. In summary, whilst we regret any misunderstanding of the course, its delivery, our support process and the certificate process, after a thorough check we are confident that all information provided was accurate, that our support team provided high level service upon request at every turn, and no false information nor misconceptions were provided by us throughout your time in the program. Because of the above, your request for withdrawal was denied and no further action was taken regarding your requests. Yours sincerely, Bob Corlett Health Coach Institute Head of Student Support




