HealthCentralUSA.com Reviews | Read Customer Reviews of healthcentralusa.com

HealthCentralUSA.com Reviews | Read Customer Reviews of healthcentralusa.com

HealthCentralUSA.com reviews

701 approved reviews, newest moderated first

Bonnie J.
Apr 4, 2023
Customer Service
I had an issue with an order and customer service responded quickly and resolved the issue. Wonderful customer service. Thank you again Melody!
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Samuel T.
Apr 4, 2023
Customer-Friendly
Health Central was transparent and up front when it came to fulfilling my online order. Due to a supply shortage, my protein powder was delayed. The representatives provided me sensible options and were prompt in providing a refund when I opted to go in another direction and purchase a different product. Health Central is a breath of fresh air and professional all-around.
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Robert S.
Apr 4, 2023
See my Emailed optional note above
Back in Feb 2023, I placed an order for 2 products. Nothing arrived after 28 days. So I emailed Melody, who researched the problem. She replied that I asked for local Dallas delivery instead of my town in Massachusetts. So she redirected the order to my location. The reason I chose 14-28 day delivery was that there was no shipping charge. So please introduce a 14-28 day free delivery charge or require a minimum cost delivery charge. Thank you and Melody.
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Patty C.
Apr 3, 2023
My order 85742 was placed on 3/20/23…
My order 85742 was placed on 3/20/23 and I got an email saying o would receive another when it shipped but I have never received a tracking number. My emails have gone unanswered :(
Response from HealthCentralUSA.comApr 3, 2023
Hello! We are sorry to hear about that. You sent us an email on Saturday. We reply within one business day. You only gave our team about 12 weekend hours to respond which wasn't enough time. We reviewed your order and you specifically asked us to deliver between 4/5 and 4/19. We have found that we need to deliver exactly in the window of when the customer selects bc if we send the package before then sometimes the recipient won't be home to get it. We have canceled this order. If you want you can place a new order with a more expedited delivery choice if you want. You can email us with your old and new order number and we will put a rapid dispatch on it for you if you want. Thank you!
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Sue A.
Apr 1, 2023
I waited for my order to come in and…
I waited for my order to come in and never got it. Received a call from the company and it was straightened out and received my order in a couple of days.
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Gillian L.
Mar 30, 2023
Total scam
Total scam. I ordered 2 items and was never given a tracking number and they never responded to my enquiries asking what happened to my purchase. i had to contact my bank to dispute charges. DO NOT BUY FROM THIS COMPANY.
Response from HealthCentralUSA.comMar 30, 2023
Hello! We are sorry to hear that. We respond to enquiries within 1 business day. If you don't see any replies please check your spam folder. Also, if you don't think your email communications are going through then you can go directly to our Contact Us page and submit your info there as it lands directly in our customer service inbox. Please contact us as we would love to help you track your package down. Thank you!
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Dave O.
Mar 28, 2023
Not a reputable company 66% negative reviews!!!
Not a reputable company 66% of the reviewer are 1 star & negative review...This is what happened so far with me... and my email to their customer service Hello Melody, I just don't know what to say or think. You have had my order now for over a month and no tracking information was sent and you still didn't supply any proof my order has been sent or gave any sort of a solution to the issue that is "out of stock". What is the company going to do to make good on this issue? Instead of banal email what is the solution to the fact you have taken $126.30 and not delivered anything and not even offered to resend immediately once in stock or to at least refund in full. Why not step up and actually do something and call me to discuss or make good the original order? There is no phone number for your company either. All red flags David Oliva
Response from HealthCentralUSA.comMar 30, 2023
Hello! Thank you for your concern. Recently we have hired a lot more customer service personal to handle the high order volume. If you sort these reviews by the last 30 days you will see we have mostly 5 star reviews. If you check your order confirmation you will see that you requested us to deliver your order in 2 to 4 weeks. We specialize in sourcing hard to find and often out of stock items. This will cause our stock availability to fluctuate often. Please check back soon to see if your product is back in stock and choose a shipping option that fits you best. Thank you! Fyi- We have a phone number and it is probably listed here on TrustPilot. People just choose chat more often as it has a faster turnaround time and it creates a record for you to easily refer to in the future.
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Joyce T.
Mar 28, 2023
Good service.
Even though I set up the wrong shipping, Health Central found my order and got it to the right place. Thank you.
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