Healthcare Supply ProsReviews of healthcaresupplypros.com

I ordered a shower seat for a friend. The web site indicated free delivery, so I wasn't holding my breath. Three weeks after ordering, I called and emailed, left some messages and received no response. A week or week and a half after that I called and called and called until I got a live person. He said the seat was going to be in transit in a few days. What happened to the 6 weeks prior? Good question!

I ordered a lab coat because my teacher said I would need one for the next class period. This site had the cheapest one I could find and the arrival time of the lab coat was 1 week away. I told my teacher I ordered one online and that was going to be late, but he said that was fine. When the coat didn't show up in my mailbox for 2 weeks (one week after it said it was going to) I lost points in my class. I called to ask when my coat would arrive because if it wasn't soon, I needed to buy a different one. I was lied to and told it would arrive in 2 days. I called after 2 more days. I was told it would take 2 MORE days. After 3 weeks, it finally arrived. I was forced to borrow someone else's until mine come in. I called to complain, because not only did my coat take 2 weeks longer than it should have, I lost points in my class and I got absolutely no notification that it would be late. An email would have been just fine. The guy I was talking to said it was on back order. I told him that would have been great to know so I could have canceled the order and got a different one so I wouldn't have lost points in my lab class. He told that I "should have known" that the lab coat would be on back order because "things like that always are." I was shocked. I couldn't believe he just told me that. How on earth on I supposed to know that lab coats are always on back order?? Clearly, I don't have a lab coat. I've never bought one before. I tried to ask for a refund on the coat because it was 2 weeks late and I got no email or notification that it would be late or that is was on back order. I was told no, as the fact the coat was on back order was not the company's fault. I will not be buying anymore products from this site. Not only was I lied to about the arrival date 3 times, I was made to look stupid by one of your reps because I didn't know that lab coats are on the list of things are always on back order. I still would like a refund for a $20 lab coat that was 2 weeks late.

If I could give less than 1 star I would. I did not get the product I ordered and the people that I called on the phone were very rude and unprofessional. Two men were screaming at me at the same time on the phone! They advertised their product incorrectly and refused to stand behind their mistake. Save yourself the aggravation and order from another site!!