Domer LaserReviews of healthcaremarts.com

Update: Before writing this review- the company was taking over 24 hours to respond to my emails. They saw this review and immediately starting emailing with me asking me to delete it. They told me they won't send me return instructions until I deleted my reviews. I told them my review is still accurate as they have not sent me return instructions. I told them I will update the review once they send me the return instructions and address. They refuse to do so. I will update this review if anything changes. Original review: I bought a product and received it in a timely manner. However, it did not solve the problem I originally purchased it for. The website states that they will accept a return within 60 days of purchase for any reason. All you have to do is reach out via email to get the return address. I have sent three emails so far and every time they keep asking me why I want to return it, and they don't provide me with any information on how or where to send it to. I answer their question about why I want to return it and never hear from them again. They are not honoring their return policy as stated on their own website.

Bought a domer laser from them. $500 version. It worked for 2 months and then developed a problem where a small pin size area would instantly get super hot. Put it near your skin and pain was intense and instant. The company advertises a one year warranty so I contacted them. The rep in China told me nothing they could do that the laser was working fine. This is over a chat so the response was ridiculous. I tried to reasonably explain the problem in detail several times but all the rep in China did was tell me it’s fine. They would not stand behind the their warranty. They got my $500 so lesson learned. Chinese online company. Buy at your own risk Update 02/05/2025 They contacted me via whatapp after I left the review and complained about the review. I explained I had no option since their representative told me they would not honor the warranty and repair the device after only one months use. All the rep kept saying was "you should not have left a bad review so now we will definitely not fix the laser". This made no sense since the original rep made it clear they would not honor the warranty. Now they post this nonsense about being on vacation and will get to it later. They have never contacted me again except to complain about the review. Neither of the reps I spoke offered to resolve the issue by fixing the laser. Their only concern was the bad review. Buyer beware

Company continues to use my name and pictures for misinformation and to sell their products. Has no respect for copyright laws. Do not trust

I purchased 2 of the cold laser therapy units at the online store. The website said I would receive 10% off, if I purchased 2. I am so glad I checked my credit card, because they charged me the full price :( I contacted them and received a refund, back to my card. I ordered 2 lasers, because a dear friend of mine, who is very elderly, and sick, with an elderly, sick dog, are both in dire need of help. I thought this laser may help. When the package arrived, there was only 1 laser. They neglected to send me the 2nd one, although I had already paid for 2 of them. This was not good, and I was not able to provide my friend with hers for her birthday :( I contacted them, and they admitted the mistake, and said they would send the 2nd one. I informed them that I would like to receive a small, 10% discount, for my trouble, and since my friend couldn't get hers for her birthday. They refused to give me any refund :( I would never again purchase anything from this company. I do not approve of the way they treat their customers, and their lack of empathy for my sick, elderly friend and her dog.