headspaceReviews of headspace.com

You cannot remove pathways from the app once selected and the app creators are aware of this but don’t want to allow users to remove added pathways. For anyone who experiences pregnancy loss during using this app you then can’t remove this pathway from your everyday page. Meaning everyday you need to see this reminder on your phone. When requested a refund for not being able to use the app in a way that was good for mental health customer service stopped replying as they have done with most of the other reviewers here. It’s another profit making business with no care for their customers. Not good for mental health. Do not subscribe.

Horrible customer service. They refused to issue a refund on an automatic renewal of an annual subscription. It is a complete scam. Their business practices dont comply with consumer protection laws. stay away.

So disappointed with this app. After being a loyal customer for years, last year discovered they had double charged me for 3 years for the annual subscription. Spent months trying to get a refund, and at least access to my account which was still locked. They kept saying that as they couldn't see a record of the duplicate payment they couldn't help (despite me sending bank screen shots to prove). In the end I gave up ..only to find this week found they charged me 49.99 once again, despite me not having had access to an account for over a year. In the end had to go through my bank disputes team to get a refund. Even the bank customer support laughed at the irony of this being a meditation app, causing so much stress!

Signed up for the “free 14 days”. Tried to cancel after as it’s more US than UK. By the time “customer service” contacted me this bunch of con artists tried to take £49.99 from my account. Carlos told me subscription was cancelled and lo and behold this morning my bank account is £49.99 down! Meaning car insurance wasn’t paid!. Absolutely fuming as instead of putting me in a good “headspace” my stress levels are through the roof! Can’t even access the account as it’s now deactivated. Feel conned and let down.. wellbeing app!!!! I think not!!

It's a fantastic app for your mental health and daily self care. It has a lot of features and lots of options for you to choose. The support it's great even if they take a while. They won't let you down!

Cette appli ne respecte pas le consommateur! Je me suis abonnée pour un an et sans préavis de renouvellement, (bien qu'ils disent faussement me l'avoir envoyé), ils ont prélevé 89,99$ sur ma carte sans ma permission. Je ne vous recommande pas du tout de vous abonner. Vous aurez tout comme moi et plusieurs utilisateurs selon les autres avis, des problèmes.

It would be a higher rating but why would I want to pay when I can go on Insight Timer for free?

I had a Headspace account and it was awesome. However coming to the end of my subscription, though the support team are quick to respond, their responses do not make sense. The instructions they provide are unclear and I am still not able to access the app to look after my own wellbeing which is important to me for several months now. Competitors like Calm are cheaper or Balance offer a years free subscription, and they are just as good. I put my faith in Headspace and they let me down as as customer. Amazing platform, but they are let down by their customer support team providing stock responses, presumably to get through their workload faster, rather than helping consumers. Please listen to your customers and their issues rather than providing a stock response I have no recieved several times despite me writing back and stating this does not work to resolve the issue I am facing. For an application/service such as this (a wellbeingvand mediation app aimed at supporting mental health and coping with stress, I hold you to a higher account that a usual contact centre. As a customer service trainer with many years experience, I can identify a definite need for training in listening to the customer and and overreliance on templates emails. Matt (overstressed, anxious, and needing support, mediation and headspace)