HeadshopThe universe's best online head shop is Headshop; period. We feature a best-in-class selection of glass pipes, bongs, vaporizers, dab rigs, and other smoking accessories. Our customer service is second to none so no matter what you need, our staff can help...
Headshop (headshop.com) has 224 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Claim this listingSmoking & Tobacco · Towson, Maryland
Poor
Smoking & Tobacco · San Francisco, California
Excellent
Smoking & Tobacco · Alpharetta, Georgia
Excellent
Smoking & Tobacco · washington, District of Columbia
Excellent
Showing 57 reviews with 1 star · Clear filters
Ralph E.
You took my order and didn't have my product. You did send back my money.
Response from HeadshopMay 9, 2022
We would like to apologize for your negative experience with our product Ralph. We are sorry that your order was out of stock. We've communicated this to you, and provided you with a refund. Thank you for taking the time to share your feedback with us. We appreciate you!
David L.
The airis 8 dip and dab pen is the biggest piece of crap I've ever bought. The straw attachment broke within 5 minutes and didn't heat up enough to begin with. The dab attachment hardly produces a cloud either. Do not buy!
Response from HeadshopApr 29, 2022
Hi David, As a start-up company, you recently gave us some really helpful comments about our product and services. We wanted to let you know that we are able to use your feedback to develop amazing new changes. Thank you for taking our call earlier. Kindly be advised that our team is working on your concern and will follow up accordingly. We appreciate you and your feedback. Thank you!
Debra P.
I was not happy w/your product. And you wouldn't let me return..gonna stick w/ WATERBED & STUFF!!
Response from HeadshopApr 26, 2022
Hi Debra, We would like to express our apologies that you had a negative experience with our product and services. We are happy to clarify. We understand you received 4 items out of Glass Shotgun Steamroller and you wish to send back the 3 items to get a refund because the products are too big. We are happy to explain. The product has clear information on the size. We acknowledge your concern and advise you to send back to rest of the 3 orders, unfortunately, we are unable to provide to cover the shipping fee in cases like this. As we mentioned before, you can ship your 3 orders once we received these we can then go ahead and process an item you wish to, higher than the amount of your original order. We are sorry it looks like this may not work for you. If you change your mind or anything else we might help with this order, please feel free to reach out to us. Thanks for being the Headshop customer!
Sam
I made an order for about $250 and it was made March 17th. I have only revieved part of my order, and one of those products I have heard nothing about.. the other one just says its delayed, with no arrival date or tracking update.
Response from HeadshopApr 26, 2022
Hi Sam, Thank you for your feedback. We appreciate your time as we discussed this with you a couple of weeks ago. We've also sent you an email with all of your order tracking numbers, and all of your orders were delivered. If you still need assistance with your orders, feel free to reach out. We appreciate you and thank you for being one of our valued customers!
Todd
Ordered a piece from head shop about a month ago and never heard from this company since. Hoping one day it ships out ....
Response from HeadshopApr 26, 2022
Hi Blake, Thank you for letting us know. We are sorry to hear that you haven't received your order yet. We've contacted you about the status of your order prior to this review. We've also called you, left a message on your voicemail, and sent an email. Up to this date, we haven't received any response from you. To rectify this concern, please reach out to us as soon as you can. We appreciate your feedback and thanks for being our most valuable customer.
alan K.
This is the second time I have replied to you I purchased 2 pipes and only reviewed 1 you tell me if I should be happy with you
Response from HeadshopApr 26, 2022
Hi Alan, As a start-up company, you recently gave us some really helpful comments about our product and services. We wanted to let you know that we are able to use your feedback to develop amazing new changes. We really appreciate the time you took to help us improve. We appreciate you and thanks for being our valued customer.
Peter B.
Headshop.com took my order and money, then cancelled it the next day. I used a coupon that they offered, and after my order was cancelled, I was told the coupon shouldn't have worked for the item I bought, but I could still purchase it a full price. Seems like a little bait and switch to me.
Response from HeadshopMar 16, 2022
Peter, you've reached out to us why your order was cancelled on the same day you put your order and later that same day you were refunded which obviously we didn't take your money. We were so grateful because you reached out to us that we were able to explain why and able to express our appreciation for your understanding. Seems like we didn't meet your expectations after all. Again, sorry for that and hope to meet your expectations in the near future by giving us another shot.
Janet C.
I placed 2 orders and received nothing. The email said out of stock on my 2nd order right after reading the site stating it was in stock and ready to ship. On my charge card bill, I was billed for the 1st order although headshop says I was refunded. The 1st order I placed never arrived, so I checked on it only to find it was out of stock, but I was not notified until I looked into it-no notice from headshop. I will never trust this site again and have already found one that actually delivers on the product with no problems.
Response from HeadshopMar 16, 2022
Janet, we are truly saddened by this experience of yours. You were refunded on your 1st order the same way as on your 2nd, which you received and is a much bigger amount. How $27.40 seems like much to you, is in the same sense why we can't afford to lose you as our valued customer. So sorry for this but thank you though. There's so much for us to further improve our service. Hope to rectify this by another satisfactory experience with us in the future.