The universe's best online head shop is Headshop; period. We feature a best-in-class selection of glass pipes, bongs, vaporizers, dab rigs, and other smoking accessories. Our customer service is second to none so no matter what you need, our staff can help...
Headshop (headshop.com) has 224 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
headshop.com
Website
headshop.com
Category
Smoking & Tobacco
Location
Towson, Maryland
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 67% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The item I received was not the item I ordered but I wasn't goin to wait for however long it would take to return what I got and the wait for what I actually ordered if the option was given 0 stars
Response from HeadshopJun 14, 2022
Hi Bill, we are sorry to hear that you received the wrong order. We'd like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at +1 888 693 3844 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with soon!
VM
Vickey M.
The only item I have ever purchased…
The only item I have ever purchased from them was defective and was broken within the first time filling it. They gave me a refund but I was looking forward to having the actual product. Now I do not trust the other shops that sell these because i don't like this.
Response from HeadshopJun 6, 2022
Hi Vickey, we are sorry to hear about your order being broken. We sincerely apologize. We appreciate your feedback. We are glad you've been refunded. Thank you for understanding and for being our customer!
JR
Jonathan R.
They sent me a defective pipe I…
They sent me a defective pipe I contacted them they said they would replace. One month later I get an e mail that says they have refunded me half the price. Will not ever
consider purchasing from them ever again.
Response from HeadshopMay 31, 2022
Hi Jonathan, As a start-up company, you recently gave us some really helpful comments about our product and services. We wanted to let you know that we are able to use your feedback to develop amazing new changes.
We really appreciate the time you took to help us improve. We appreciate you and thanks for being our valued customer.
KC
Ken C.
Took months to get anything from them…
Took months to get anything from them and they all came in separate orders at different times I waited a minimum of a month for the first piece I didn’t even receive one and they have to refund me two months later!
Response from HeadshopMay 31, 2022
Hi Ken, we appreciate your time leaving us a review. We are sorry to hear that your orders took months. We would like to express our apologies that you had a negative experience with our product and services. As we explained and continued communication with you, due to your shipping address restriction reason for the delay. Thank you for giving us a chance to improve and for being our valued customer!
JT
Jedediah T.
Missing a bowl Piece
Missing a bowl Piece
Response from HeadshopMay 31, 2022
Hi Jedediah, we are sorry to hear that you have a missing bowl. We would be really happy to have this corrected as soon as possible. Please feel free to reach out to us at +1 888 693 3844 or [email protected] and let's have this fixed. We really appreciate you for letting us know about this.
BO
Boss
They took 2 weeks to get the product…
They took 2 weeks to get the product delivered and refused to cancel the order when it had not shipped for a week.
Response from HeadshopMay 24, 2022
Hi Boss, we apologize that your orders have been delayed. We are updating our stocks and upgrading our website. We really appreciate the time you took to help us improve. We appreciate you and thanks for being our valued customer.
JE
Jeff
product broke within a day of using and…
product broke within a day of using and i received no response from support when i asked for a replacement/refund.
Response from HeadshopMay 20, 2022
Hi Jeff, We would like to apologize for your negative experience with our product.
We contacted you to discuss this. We tried calling you but there was no answer.
We are sorry to hear you did not get the support that you need. We checked our emails and phone logs, and unfortunately, we have not received any complaints from you.
We'd like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at +1 888 693 3844 at your earliest convenience, it would be greatly appreciated.
Thank you for being our valued customer!
RF
RFlores
Out of stock
Ordered a candle and two weeks later no notification or email or product received. When I inquired by email, product was out of stock. Received nothing to notify me before i had to make the effort and now I still have to contact them for a refund, which IMO, should have been automatic.
Response from HeadshopMay 9, 2022
Hi Raquel, thanks for your feedback. This is not the experience we wish you have with us. We are happy to clarify this.
We are wondering if you are receiving our emails, we've sent you multiple emails to the email address registered to us which is also the same email you've used on this feedback. You may want to check your inbox, spam or promotions emails.
We've called you on the phone number we have but it is invalid, (244) 649-5931
We really wanted to fulfill your order, Beamer Candle- Smoke Killer Collection 12oz Mason Jar - Various Scents
Unfortunately, this item is no longer being offered.
We understand that the refund should be automatic. As per our company's policy, we still give our customers the liberty to choose to replace the orders that are out of stock or discontinued.
As per your request, we have processed your refund and you should receive an email confirmation.
Kindly note, that it takes 3-5 business days (varies per bank) before it gets credited back to your original mode of payment.
We appreciate your understanding and thanks for being one of our most valued customers!
